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Cogna Educação
Cogna Educação
B2CElektron tijoratTa’lim
Cogna Educação — maktabgacha ta’lim, tillarni o‘rganish, kasbiy tayyorgarlik va oliy ta’lim yo‘nalishlarida faoliyat yurituvchi Braziliya ta’lim kompaniyasi. Uning portfeli jismoniy shaxslar, bizneslar va davlat hamkorlariga xizmat ko‘rsatib, ta’lim xizmatlarini raqamli hamda elektron tijorat imkoniyatlari bilan birlashtiradi. 24 milliondan ortiq o‘quvchiga xizmat ko‘rsatgan va 10 000 dan ziyod xodimga ega Cogna keng ko‘lamli, samarali va texnologiyalar bilan ta’minlangan yechimlar orqali ta’lim olish imkoniyatlarini kengaytirishga e’tibor qaratadi. Kompaniyaning keng faoliyat modeli ta’lim, texnologiya, raqamli mahsulotlar, operatsiyalar va turdosh biznes yo‘nalishlarida karyera izlayotgan mutaxassislarni qiziqtirishi mumkin.
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Kompaniyadagi ish o‘rinlari

Junior Customer Service Analyst – Hybrid in Valinhos

Junior Customer Service Analyst supporting student requests, service metrics, and operational efficiency at Cogna Educação. The role contributes to issue resolution and process improvement within a major Brazilian education solutions company.

BRBraziliyaGibridTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: portugalchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Track operational metrics to identify service deviations and process improvement opportunities
  • Assist with demand analysis, ticket prioritization, and operational queue monitoring
  • Support issue and incident resolution to improve the student experience
  • Coordinate with internal teams on escalated requests and case closure
  • Create operational reports and tracking tools to support team performance management
  • Suggest process improvements that strengthen operational efficiency

Talablar

  • Pursuing or holding a bachelor’s degree in Business Administration, Business Process Management, Sales Management, Customer Relationship Management, or a related discipline
  • Prior experience in customer service, operations support, or administrative work is advantageous
  • Intermediate Microsoft Office skills, particularly Excel
  • Ability to analyze metrics and support operational decisions
  • Clear and effective written and verbal communication
  • Strong organizational skills, attention to detail, and priority management
  • Proactive, collaborative, and results-focused approach
  • Comfort working in a fast-paced setting with multiple concurrent demands
  • Experience supporting student operations is advantageous
  • Familiarity with SLA management and customer service metrics is advantageous
  • Power BI knowledge is advantageous
  • Experience with process analysis and continuous improvement is advantageous

Imtiyozlar

  • Profit-sharing program
  • Flexible meal or food allowance card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and dependents
  • Paid birthday day off
  • SESC membership
  • Univers pharmacy discounts
  • Corporate university offering free courses and learning paths
  • Wellhub membership
  • Ninho support program for families expecting a baby
  • Valoriza internal mobility and recruitment program

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