The Happy Customers
The Happy Customers
1 – 10 कर्मचारी
B2Bअनुपालनपरामर्श
The Happy Customers यूरोपीय संघ में स्थित ग्राहक सहायता प्रदाता है, जो जर्मन एसएमई, स्टार्टअप और मिटलस्टैंड कंपनियों को सेवाएँ देता है। इसकी रिमोट-फर्स्ट, आईएसओ-प्रमाणित टीम इनबाउंड वॉइस, ईमेल और टिकटिंग, लाइव चैट, आउटबाउंड कॉल, सोशल मीडिया तथा केस प्रबंधन के माध्यम से बहुभाषी सहायता प्रदान करती है। कंपनी दस्तावेजीकृत सेवा-स्तरीय समझौतों, गुणवत्ता प्रबंधन, यूरोपीय संघ में डेटा होस्टिंग और जीडीपीआर अनुपालन की निगरानी को बदलती सेवा मात्रा के अनुरूप लचीली स्टाफिंग के साथ जोड़ती है। 14-दिन का पायलट ग्राहकों को अपनी सहायता संचालन सेवाओं का विस्तार करने से पहले एक केंद्रित सहयोग के साथ शुरुआत करने की सुविधा देता है।

Icelandic Customer Support Agent — Europe Remote

Provide customer support in Icelandic and English through email, chat, and phone. Help German and European businesses deliver multilingual customer experiences supported by AI-enhanced services.

विवरण

  • Handle inbound and outbound customer enquiries through email, chat, and phone.
  • Perform content annotation and moderation tasks.
  • Resolve customer questions accurately and professionally.
  • Escalate complex issues when necessary.
  • Keep customer support records complete and accurate.
  • Follow client procedures and quality requirements.
  • Support customer satisfaction and ongoing service improvements.

आवश्यकताएँ

  • Residence in Europe with valid authorization to work.
  • Native or professional-level Icelandic proficiency.
  • Strong English communication skills.
  • Preferred: 1–3 years of customer support or customer service experience.
  • Comfort communicating by phone, email, and chat.
  • Experience with CRM or customer support tools such as Zendesk, Freshdesk, Intercom, or similar is advantageous.
  • Ability to work independently in a remote setting.
  • Dependable internet access and an appropriate home office with a laptop or desktop computer.

लाभ

  • Fully remote work from within Europe.
  • Work with companies operating internationally.
  • AI-supported customer service environment.
  • Ongoing learning and professional development.
  • Potential for long-term collaboration depending on project availability.

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