The Happy Customers
The Happy Customers
1 – 10 Employees
B2BComplianceConsulting
The Happy Customers is an EU-based customer support provider serving German SMEs, startups, and Mittelstand companies. Its remote-first, ISO-certified team delivers multilingual support across inbound voice, email and ticketing, live chat, outbound calls, social media, and case management. The company combines documented service-level agreements, quality governance, EU data hosting, and GDPR compliance oversight, with flexible staffing designed to support changing service volumes. A 14-day pilot enables clients to begin with a focused engagement before scaling their support operations.

Icelandic Customer Support Agent — Europe Remote

Provide customer support in Icelandic and English through email, chat, and phone. Help German and European businesses deliver multilingual customer experiences supported by AI-enhanced services.

Description

  • Handle inbound and outbound customer enquiries through email, chat, and phone.
  • Perform content annotation and moderation tasks.
  • Resolve customer questions accurately and professionally.
  • Escalate complex issues when necessary.
  • Keep customer support records complete and accurate.
  • Follow client procedures and quality requirements.
  • Support customer satisfaction and ongoing service improvements.

Requirements

  • Residence in Europe with valid authorization to work.
  • Native or professional-level Icelandic proficiency.
  • Strong English communication skills.
  • Preferred: 1–3 years of customer support or customer service experience.
  • Comfort communicating by phone, email, and chat.
  • Experience with CRM or customer support tools such as Zendesk, Freshdesk, Intercom, or similar is advantageous.
  • Ability to work independently in a remote setting.
  • Dependable internet access and an appropriate home office with a laptop or desktop computer.

Benefits

  • Fully remote work from within Europe.
  • Work with companies operating internationally.
  • AI-supported customer service environment.
  • Ongoing learning and professional development.
  • Potential for long-term collaboration depending on project availability.

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