Remote Business Development Manager, AMRA Medical
AMRA MedicalGrow sales of AMRA Medical’s MRI-based health informatics platform by winning new customers, developing strategic accounts, and supporting expansion into new markets.
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Maximus स्वास्थ्य सेवा, मानव सेवाओं, रक्षा, राष्ट्रीय सुरक्षा और नागरिक सेवाओं के क्षेत्रों में सरकारी एजेंसियों को आवश्यक सार्वजनिक कार्यक्रमों को संचालित करने और आधुनिक बनाने में सहायता करता है। इसका कार्य एआई और एनालिटिक्स, क्लाउड और साइबर सुरक्षा, डिजिटल प्लेटफ़ॉर्म, संपर्क केंद्र, पात्रता और नामांकन प्रणालियों, नैदानिक सेवाओं, मेडिकेड एंटरप्राइज़ समाधानों, परामर्श और कार्यक्रम संचालन तक विस्तृत है। संघीय, राज्य और स्थानीय स्तर के ग्राहकों का समर्थन करने वाली टीमें तकनीक और व्यावहारिक सेवा-प्रदाय को मिलाकर लोगों की सार्वजनिक सेवाओं तक पहुंच और एजेंसियों के लक्ष्यों की प्राप्ति को बेहतर बनाती हैं।
Customer Service Representative - Rochester, NY (Hybrid)
Support New Yorkers with health coverage and enrollment through phone-based customer service for Maximus. Handle applications, account updates, inquiries, and health-plan selections.
विवरण
- Handle inbound calls from consumers, prospective enrollees, and representatives supporting current enrollees
- Manage inbound and outbound contacts professionally and effectively
- Record and monitor inquiries in the required systems
- Direct or refer consumers to the appropriate entities
- Send requested materials by mail, email, or download
- Arrange translation services for callers who do not speak English
- Refer calls and issues to designated staff when escalation is required
- Participate in meetings and training while keeping program and system knowledge current
- Complete telephone-based healthcare coverage applications, including tax household setup, income and eligibility determinations, Marketplace decision interpretation, and health-plan enrollment
- Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
- Handle inquiries in compliance with confidentiality and privacy requirements
- Achieve Quality Assurance standards and other key performance targets
- Follow established workplace safety procedures
- Remain seated or stationary for extended periods and occasionally lift, carry, or move items weighing up to 25 pounds
- Complete other responsibilities assigned by management
आवश्यकताएँ
- High school diploma or GED is required
- At least six months of relevant professional experience, or an equivalent combination of education and experience
- Live within 100 miles of Rochester, New York
- Currently and permanently reside in the continental United States
- Strong data-entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication abilities
- Comfort working effectively in a fast-paced environment
- Ability to manage multiple complex tasks successfully at the same time
- Ability to work both independently and as part of a team
- Prior experience with computers, phone systems, and headsets is preferred
- Previous customer service experience is preferred
- Home internet speed of at least 20 Mbps
- Home internet connection through Wi-Fi or a Category 5 or 6 Ethernet patch cable connected to the router
- Complete five days of onsite training in Rochester, New York
लाभ
- Performance-based annual bonus opportunities
- Medical, dental, vision, prescription, and partially funded HSA plans
- Life insurance coverage
- Discounts on auto, home, renter's, and pet insurance
- 401(k) retirement savings plan with company matching
- Paid time off, holidays, and sick leave
- Short- and long-term disability coverage
- Employee Assistance Program supporting physical, emotional, and financial wellness
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus wellness programs and resources
- Training programs, workshops, and conferences
- Paid comprehensive training
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