Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
Customer Service Representative - Rochester, NY (Hybrid)
Support New Yorkers with health coverage and enrollment through phone-based customer service for Maximus. Handle applications, account updates, inquiries, and health-plan selections.
Description
- Handle inbound calls from consumers, prospective enrollees, and representatives supporting current enrollees
- Manage inbound and outbound contacts professionally and effectively
- Record and monitor inquiries in the required systems
- Direct or refer consumers to the appropriate entities
- Send requested materials by mail, email, or download
- Arrange translation services for callers who do not speak English
- Refer calls and issues to designated staff when escalation is required
- Participate in meetings and training while keeping program and system knowledge current
- Complete telephone-based healthcare coverage applications, including tax household setup, income and eligibility determinations, Marketplace decision interpretation, and health-plan enrollment
- Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
- Handle inquiries in compliance with confidentiality and privacy requirements
- Achieve Quality Assurance standards and other key performance targets
- Follow established workplace safety procedures
- Remain seated or stationary for extended periods and occasionally lift, carry, or move items weighing up to 25 pounds
- Complete other responsibilities assigned by management
Requirements
- High school diploma or GED is required
- At least six months of relevant professional experience, or an equivalent combination of education and experience
- Live within 100 miles of Rochester, New York
- Currently and permanently reside in the continental United States
- Strong data-entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication abilities
- Comfort working effectively in a fast-paced environment
- Ability to manage multiple complex tasks successfully at the same time
- Ability to work both independently and as part of a team
- Prior experience with computers, phone systems, and headsets is preferred
- Previous customer service experience is preferred
- Home internet speed of at least 20 Mbps
- Home internet connection through Wi-Fi or a Category 5 or 6 Ethernet patch cable connected to the router
- Complete five days of onsite training in Rochester, New York
Benefits
- Performance-based annual bonus opportunities
- Medical, dental, vision, prescription, and partially funded HSA plans
- Life insurance coverage
- Discounts on auto, home, renter's, and pet insurance
- 401(k) retirement savings plan with company matching
- Paid time off, holidays, and sick leave
- Short- and long-term disability coverage
- Employee Assistance Program supporting physical, emotional, and financial wellness
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus wellness programs and resources
- Training programs, workshops, and conferences
- Paid comprehensive training
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