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Maximus
Maximus
HukumatKonsaltingSog‘liqni saqlash
Maximus davlat idoralariga sog‘liqni saqlash, ijtimoiy xizmatlar, mudofaa, milliy xavfsizlik va fuqarolik xizmatlari sohalaridagi muhim davlat dasturlarini amalga oshirish va modernizatsiya qilishda yordam beradi. Kompaniya faoliyati sun’iy intellekt va tahlil, bulutli texnologiyalar va kiberxavfsizlik, raqamli platformalar, aloqa markazlari, muvofiqlikni aniqlash va ro‘yxatdan o‘tkazish tizimlari, klinik xizmatlar, Medicaid uchun korporativ yechimlar, konsalting va dastur operatsiyalarini qamrab oladi. Federal, shtat va mahalliy darajadagi mijozlarni qo‘llab-quvvatlaydigan jamoalari bilan Maximus odamlarga davlat xizmatlaridan foydalanishni va idoralarga o‘z maqsadlariga erishishni yaxshilash uchun texnologiyani amaliy ijro tajribasi bilan uyg‘unlashtiradi.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative - Rochester, NY (Hybrid)

Support New Yorkers with health coverage and enrollment through phone-based customer service for Maximus. Handle applications, account updates, inquiries, and health-plan selections.

USAmerika Qo‘shma ShtatlariNYNyu-York
20 $ / soat
GibridTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Handle inbound calls from consumers, prospective enrollees, and representatives supporting current enrollees
  • Manage inbound and outbound contacts professionally and effectively
  • Record and monitor inquiries in the required systems
  • Direct or refer consumers to the appropriate entities
  • Send requested materials by mail, email, or download
  • Arrange translation services for callers who do not speak English
  • Refer calls and issues to designated staff when escalation is required
  • Participate in meetings and training while keeping program and system knowledge current
  • Complete telephone-based healthcare coverage applications, including tax household setup, income and eligibility determinations, Marketplace decision interpretation, and health-plan enrollment
  • Process life-event changes, demographic updates, disenrollment requests, and special enrollment periods
  • Handle inquiries in compliance with confidentiality and privacy requirements
  • Achieve Quality Assurance standards and other key performance targets
  • Follow established workplace safety procedures
  • Remain seated or stationary for extended periods and occasionally lift, carry, or move items weighing up to 25 pounds
  • Complete other responsibilities assigned by management

Talablar

  • High school diploma or GED is required
  • At least six months of relevant professional experience, or an equivalent combination of education and experience
  • Live within 100 miles of Rochester, New York
  • Currently and permanently reside in the continental United States
  • Strong data-entry and telephone skills
  • Excellent organizational, interpersonal, written, and verbal communication abilities
  • Comfort working effectively in a fast-paced environment
  • Ability to manage multiple complex tasks successfully at the same time
  • Ability to work both independently and as part of a team
  • Prior experience with computers, phone systems, and headsets is preferred
  • Previous customer service experience is preferred
  • Home internet speed of at least 20 Mbps
  • Home internet connection through Wi-Fi or a Category 5 or 6 Ethernet patch cable connected to the router
  • Complete five days of onsite training in Rochester, New York

Imtiyozlar

  • Performance-based annual bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Life insurance coverage
  • Discounts on auto, home, renter's, and pet insurance
  • 401(k) retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program supporting physical, emotional, and financial wellness
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discounts
  • Maximus wellness programs and resources
  • Training programs, workshops, and conferences
  • Paid comprehensive training

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