TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative – Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple communication channels. The role focuses on resolving issues, closing cases, and maintaining high customer satisfaction.

विवरण

  • Support customers through the communication channels relevant to their needs
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions
  • Resolve inquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that supports strong customer satisfaction
  • Develop lasting customer relationships by providing proactive, attentive assistance
  • Complete other duties assigned by management within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System

आवश्यकताएँ

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Demonstrated time-management ability and motivation to surpass performance expectations
  • Able to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication skills, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfortable using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

लाभ

  • Competitive pay package with additional perks
  • Broad medical, insurance, and social security coverage
  • Access to high-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on long-term growth
  • Convenient site with direct public transportation connections
  • Flexible work options
  • Guidance and mentoring from experienced colleagues
  • Chance to work for a globally recognized company with hundreds of industry awards

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