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Customer Service Representative – Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple communication channels. The role focuses on resolving issues, closing cases, and maintaining high customer satisfaction.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through the communication channels relevant to their needs
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions
  • Resolve inquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that supports strong customer satisfaction
  • Develop lasting customer relationships by providing proactive, attentive assistance
  • Complete other duties assigned by management within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System

Cerințe

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Demonstrated time-management ability and motivation to surpass performance expectations
  • Able to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication skills, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfortable using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Beneficii

  • Competitive pay package with additional perks
  • Broad medical, insurance, and social security coverage
  • Access to high-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on long-term growth
  • Convenient site with direct public transportation connections
  • Flexible work options
  • Guidance and mentoring from experienced colleagues
  • Chance to work for a globally recognized company with hundreds of industry awards

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