C
Social Media and Content Creation Intern
Castfinder All-in-One CastingCreate social media posts, reels, stories, and graphics while supporting a casting and acting company’s film, television, and advertising projects remotely.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative – Onsite Philippines
TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple communication channels. The role focuses on resolving issues, closing cases, and maintaining high customer satisfaction.
Description
- Support customers through the communication channels relevant to their needs
- Assess customer needs, investigate existing issues, and provide clear, practical solutions
- Resolve inquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Follow established procedures while delivering service that supports strong customer satisfaction
- Develop lasting customer relationships by providing proactive, attentive assistance
- Complete other duties assigned by management within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System
Requirements
- Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field
- Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
- Demonstrated time-management ability and motivation to surpass performance expectations
- Able to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
- Strong communication skills, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
- Comfortable using computers and multiple systems, with the ability to learn and adapt to new tools
- Excellent spoken and written English, plus proficiency in the language used by the supported market
Benefits
- Competitive pay package with additional perks
- Broad medical, insurance, and social security coverage
- Access to high-quality workplace facilities
- Employee activities and recognition initiatives
- Structured learning and development opportunities for career progression
- Supportive workplace culture focused on long-term growth
- Convenient site with direct public transportation connections
- Flexible work options
- Guidance and mentoring from experienced colleagues
- Chance to work for a globally recognized company with hundreds of industry awards
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