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TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative – Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across multiple communication channels. The role focuses on resolving issues, closing cases, and maintaining high customer satisfaction.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Support customers through the communication channels relevant to their needs
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions
  • Resolve inquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that supports strong customer satisfaction
  • Develop lasting customer relationships by providing proactive, attentive assistance
  • Complete other duties assigned by management within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System

Talablar

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Demonstrated time-management ability and motivation to surpass performance expectations
  • Able to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication skills, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfortable using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Imtiyozlar

  • Competitive pay package with additional perks
  • Broad medical, insurance, and social security coverage
  • Access to high-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on long-term growth
  • Convenient site with direct public transportation connections
  • Flexible work options
  • Guidance and mentoring from experienced colleagues
  • Chance to work for a globally recognized company with hundreds of industry awards

O‘xshash ish o‘rinlari

LittleLives

Customer Success Manager, LittleLives (Hybrid, Malaysia)

LittleLives
11 – 50 Xodimlar
B2BSaaSTa’lim
MYMalayziyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Manage onboarding, training, product adoption, renewals, and account growth for LittleLives’ school-management SaaS customers across Southeast Asia. The role focuses mainly on Singapore accounts and includes occasional travel there for onsite sessions and meetings.

Ochish