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Sodales Solutions
Sodales Solutions
51 – 200 Zaposleni
Kadrovska tehnologijaSaaSSkladnost
Sodales Solutions razvija programsko opremo SaaS z umetno inteligenco za odnose z zaposlenimi in delovna razmerja ter skladnost z zahtevami glede zdravja in varnosti pri delu. Njena integrirana platforma združuje upravljanje primerov, povezanih s pritožbami, arbitražo, disciplinskimi ukrepi, invalidnostjo in prilagoditvami, zadevami FMLA in EAP, incidenti na delovnem mestu, zdravjem in varnostjo pri delu, preprečevanjem nasilja ter skupnimi odbori za zdravje in varnost pri delu. Podjetje združuje vgrajeno panožno znanje z najboljšimi regulativnimi praksami in proaktivnimi vpogledi v tveganja ter se povezuje s sistemi HRIS in ERP, vključno s sistemi SAP, Oracle, Workday in UKG. Sodales Solutions je zasnovana za regulirana okolja v javnem sektorju, zdravstvu, javnih gospodarskih službah, proizvodnji, gradbeništvu in prometu. Njena zasnova, neodvisna od posameznega sistema ERP, je osredotočena na poenostavljanje skladnosti, upravljanje tveganj in podporo izkušnji zaposlenih.
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Delovna mesta v podjetju

Customer Success Manager

Analyze customer health, churn, and support patterns to strengthen retention and growth. Work with Product, Engineering, and Support to improve customer outcomes.

CAKanada
75.000 $ – 90.000 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Track customer health, product usage, renewal metrics, and engagement trends.
  • Create dashboards and reports for customer success KPIs.
  • Flag at-risk customers and recommend proactive steps.
  • Assess churn, retention, and expansion opportunities.
  • Handle customer questions, product inquiries, and escalations.
  • Review support ticket trends to find recurring issues and process improvements.
  • Coordinate with Technical Support, Product, and Engineering to resolve customer concerns promptly.
  • Monitor support SLAs and response times to uphold service standards.
  • Help manage escalated cases and keep customers informed through resolution.
  • Record customer issues, feedback, and feature requests to inform product improvements.
  • Investigate support cases to identify root causes and preventive actions.
  • Work with Customer Success Managers to improve customer lifecycle management.
  • Contribute to onboarding, adoption, renewal, and customer advocacy efforts.
  • Monitor customer engagement and product usage.
  • Help shape customer success plans using data insights.
  • Share customer needs and trends with internal teams.
  • Contribute to process improvements that increase operational efficiency and improve customer experience.

Zahteve

  • Degree in computer science, business management, or a related field.
  • At least five years of business analyst experience.
  • Familiarity with Agile, ASAP, and Design Thinking methodologies.
  • Strong problem-solving skills to identify improvement opportunities and suggest product roadmaps.
  • Ability to work independently and collaboratively as part of a team.
  • Knowledge of cross-platform integration.
  • Experience with SAP technologies is a plus.
  • Experience with full-lifecycle implementations.

Sorodna delovna mesta

SPS Commerce

Mid-Market Customer Success Manager

SPS Commerce
1001 – 5000 Zaposleni
LogistikaSaaSSvetovanje
CAKanada
70.000 $ – 90.000 $ / leto
HibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

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DistillerSR

Customer Success Manager, DistillerSR

DistillerSR
51 – 200 Zaposleni
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CAKanada
65.191 $ – 94.300 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Guide healthcare and research customers in adopting DistillerSR’s AI-enabled platform, strengthening retention, and identifying growth opportunities. Advise medical device, pharmaceutical, and research teams on workflows and platform value.

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CDW

Customer Success Manager, Microsoft Cloud — CDW, Toronto

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Sponzor vizuma H1BIzobraževanjeSvetovanjeZdravstveno varstvo
CAKanada
70.000 $ – 96.400 $ / leto
HibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
AWSGoogle Cloud PlatformOblak

Lead Microsoft and hyperscale cloud adoption at CDW by shaping customer success plans, supporting renewals, and identifying growth opportunities. CDW is a Fortune 500 technology solutions provider.

Odpri