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CDW
CDW
Sponzor vizuma H1BIzobraževanjeSvetovanjeZdravstveno varstvo
CDW zagotavlja tehnološke izdelke in storitve podjetjem, vladnim organizacijam, ponudnikom zdravstvenih storitev in izobraževalnim ustanovam. Njeno delovanje zajema IT-infrastrukturo, upravljane storitve, kibernetsko varnost, računalništvo v oblaku, digitalna delovna okolja in širše poslovne rešitve. S sodelovanjem z vodilnimi tehnološkimi blagovnimi znamkami CDW organizacijam pomaga oblikovati in upravljati tehnološka okolja, ki podpirajo produktivnost, varnost in digitalno preobrazbo v različnih panogah.
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Delovna mesta v podjetju

Customer Success Manager, Microsoft Cloud — CDW, Toronto

Lead Microsoft and hyperscale cloud adoption at CDW by shaping customer success plans, supporting renewals, and identifying growth opportunities. CDW is a Fortune 500 technology solutions provider.

CAKanada
70.000 $ – 96.400 $ / leto
HibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
AWSGoogle Cloud PlatformOblak

Opis

  • Drive sales, adoption, and ongoing customer satisfaction for full-stack solutions.
  • Plan customer success strategies with sales, solutions, services, and channel teams.
  • Build and maintain strategic customer relationships as a trusted advisor.
  • Present and sell CDW’s full-stack services, with an emphasis on cloud solutions.
  • Manage the lifecycle of Microsoft solutions and services.
  • Set customer goals and KPIs, and help customers achieve their desired outcomes.
  • Engage executives and stakeholders to assess solution impact.
  • Increase adoption and consumption of cloud services.
  • Develop cloud solutions informed by market conditions and competitive activity.
  • Create AI-assisted success plans with internal teams, defining stakeholders, milestones, metrics, and risks.
  • Escalate critical customer issues and represent the customer’s perspective.
  • Prepare customers for solutions, services, and updates.
  • Support selected competitive sales cycles and revenue opportunities.
  • Coordinate internal and external teams and solution experts across the customer lifecycle.
  • Measure and report the impact of offerings and the value delivered to customers.
  • Identify and advance renewals, upsell, and cross-sell opportunities.
  • Support partner programs and funding or incentive initiatives.
  • Prepare Bills of Materials, Statements of Work, RFPs, RFIs, and proposal materials.
  • Maintain pre-sales pipeline records and advance opportunities toward closure.

Zahteve

  • Bachelor’s degree or equivalent experience.
  • At least two years of technical pre-sales or technical solution architecture experience.
  • Customer Success experience, or a track record of increasing customer satisfaction, adoption, and retention.
  • Experience with AWS, Microsoft, and Google Cloud Platform.
  • Demonstrated ability to sustain and grow the value of solutions.
  • Experience working with clients of varying sizes.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and analytical ability.
  • Collaborative, self-starting approach.
  • Ability to handle multiple tasks and adapt to changing priorities.
  • Knowledge of products, applications, technical services, market conditions, competitors, advertising, and promotional trends.
  • Knowledge of sales processes and a record of working successfully with sales teams.
  • Strong interpersonal, presentation, and consulting skills.
  • Enthusiasm for learning and teaching others.
  • Ability to use AI tools and develop proactive sales ideas.
  • Strong problem-solving skills.
  • Ability to communicate effectively with managers, peers, and coworkers.
  • Proficiency with Microsoft Office applications.
  • Experience discussing and delivering professional services to customers.
  • Project management experience is an asset.

Ugodnosti

  • Market-competitive total rewards packages.
  • Salary based on a 40-hour workweek.
  • Bi-weekly pay schedule.
  • Equitable, transparent, and respectful hiring process.
  • Supportive, collaborative work environment.
  • Support for professional growth.
  • Opportunities to learn about and experiment with AI.

Sorodna delovna mesta

SPS Commerce

Mid-Market Customer Success Manager

SPS Commerce
1001 – 5000 Zaposleni
LogistikaSaaSSvetovanje
CAKanada
70.000 $ – 90.000 $ / leto
HibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

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DistillerSR

Customer Success Manager, DistillerSR

DistillerSR
51 – 200 Zaposleni
Farmacevtski izdelkiSaaSZdravstveno varstvo
CAKanada
65.191 $ – 94.300 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Guide healthcare and research customers in adopting DistillerSR’s AI-enabled platform, strengthening retention, and identifying growth opportunities. Advise medical device, pharmaceutical, and research teams on workflows and platform value.

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