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SPS Commerce
SPS Commerce
1001 – 5000 Zaposleni
LogistikaSaaSSvetovanje
SPS Commerce zagotavlja rešitve SaaS za sodelovanje in avtomatizacijo v maloprodajni dobavni verigi. Njegovo inteligentno omrežje prek povezljivosti EDI in B2B v oblaku, API-jev, usklajevanja naročil in izpolnjevanja, analitike ter vgrajene umetne inteligence SPS MAX povezuje trgovce na drobno, blagovne znamke, proizvajalce, distributerje in ponudnike logističnih storitev. Platforma trgovskim partnerjem pomaga izmenjevati podatke, upravljati skladnost, poenostaviti vključevanje novih partnerjev, avtomatizirati operativne delovne tokove in izboljšati pregled nad maloprodajnimi dobavnimi verigami.
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Delovna mesta v podjetju

Mid-Market Customer Success Manager

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

CAKanada
70.000 $ – 90.000 $ / leto
HibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Understand customers’ business models and advise them on achieving their goals.
  • Build strong relationships that support successful customer partnerships.
  • Develop plans defining success factors, measures, targets, and recommendations.
  • Provide revenue recovery services effectively and efficiently.
  • Track account performance and keep customer projects on course.
  • Use structured programs to increase adoption among accounts with low usage.
  • Grow contract value through expanded scopes and cross-selling opportunities.
  • Keep expansion revenue and renewal pipeline forecasts accurate.
  • Update leadership on progress toward targets.
  • Connect with decision-makers across finance, operations, and supply chain.
  • Encourage adoption of new services.

Zahteve

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and SVP executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer pain points.
  • Strong listening skills and the ability to adapt quickly to changing priorities.
  • Experience leading organization-wide initiatives is preferred.

Ugodnosti

  • Annualized on-target compensation includes base salary and annualized commission target.
  • Comprehensive benefits package supporting health, well-being, and financial security.
  • Benefits tailored to local laws and market practices in each country.
  • Hybrid work model.

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