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SPS Commerce
SPS Commerce
1,001 – 5,000 Employees
ConsultingLogisticsSaaS
SPS Commerce provides SaaS solutions for retail supply chain collaboration and automation. Its intelligent network connects retailers, brands, manufacturers, distributors, and logistics providers through cloud-based EDI and B2B data connectivity, APIs, order and fulfillment orchestration, analytics, and embedded AI through SPS MAX. The platform helps trading partners exchange data, manage compliance, streamline onboarding, automate operational workflows, and improve visibility across retail supply chains.
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Mid-Market Customer Success Manager

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

CACanada
$70,000 – $90,000 / year
HybridFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Understand customers’ business models and advise them on achieving their goals.
  • Build strong relationships that support successful customer partnerships.
  • Develop plans defining success factors, measures, targets, and recommendations.
  • Provide revenue recovery services effectively and efficiently.
  • Track account performance and keep customer projects on course.
  • Use structured programs to increase adoption among accounts with low usage.
  • Grow contract value through expanded scopes and cross-selling opportunities.
  • Keep expansion revenue and renewal pipeline forecasts accurate.
  • Update leadership on progress toward targets.
  • Connect with decision-makers across finance, operations, and supply chain.
  • Encourage adoption of new services.

Requirements

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and SVP executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer pain points.
  • Strong listening skills and the ability to adapt quickly to changing priorities.
  • Experience leading organization-wide initiatives is preferred.

Benefits

  • Annualized on-target compensation includes base salary and annualized commission target.
  • Comprehensive benefits package supporting health, well-being, and financial security.
  • Benefits tailored to local laws and market practices in each country.
  • Hybrid work model.

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