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SPS Commerce
SPS Commerce
1,001 – 5,000 कर्मचारी
SaaSपरामर्शलॉजिस्टिक्स
SPS Commerce खुदरा आपूर्ति श्रृंखला में सहयोग और स्वचालन के लिए SaaS समाधान प्रदान करता है। इसका बुद्धिमान नेटवर्क क्लाउड-आधारित EDI और B2B डेटा कनेक्टिविटी, API, ऑर्डर और पूर्ति ऑर्केस्ट्रेशन, विश्लेषण तथा SPS MAX के माध्यम से एकीकृत AI की मदद से खुदरा विक्रेताओं, ब्रांडों, निर्माताओं, वितरकों और लॉजिस्टिक्स प्रदाताओं को जोड़ता है। यह प्लेटफ़ॉर्म व्यापारिक साझेदारों को डेटा का आदान-प्रदान करने, अनुपालन प्रबंधित करने, ऑनबोर्डिंग को सरल बनाने, परिचालन कार्यप्रवाहों को स्वचालित करने और खुदरा आपूर्ति श्रृंखलाओं में दृश्यता बढ़ाने में मदद करता है।
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कंपनी की नौकरियाँ

Mid-Market Customer Success Manager

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

CAकनाडा
$70,000 – $90,000 / वर्ष
हाइब्रिडपूर्णकालिकजूनियरमध्य स्तरआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Understand customers’ business models and advise them on achieving their goals.
  • Build strong relationships that support successful customer partnerships.
  • Develop plans defining success factors, measures, targets, and recommendations.
  • Provide revenue recovery services effectively and efficiently.
  • Track account performance and keep customer projects on course.
  • Use structured programs to increase adoption among accounts with low usage.
  • Grow contract value through expanded scopes and cross-selling opportunities.
  • Keep expansion revenue and renewal pipeline forecasts accurate.
  • Update leadership on progress toward targets.
  • Connect with decision-makers across finance, operations, and supply chain.
  • Encourage adoption of new services.

आवश्यकताएँ

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and SVP executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer pain points.
  • Strong listening skills and the ability to adapt quickly to changing priorities.
  • Experience leading organization-wide initiatives is preferred.

लाभ

  • Annualized on-target compensation includes base salary and annualized commission target.
  • Comprehensive benefits package supporting health, well-being, and financial security.
  • Benefits tailored to local laws and market practices in each country.
  • Hybrid work model.

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