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SPS Commerce
SPS Commerce
1001 – 5000 Darbinieki
KonsultācijasLoģistikaSaaS
SPS Commerce nodrošina SaaS risinājumus mazumtirdzniecības piegādes ķēžu sadarbībai un automatizācijai. Tās viedais tīkls savieno mazumtirgotājus, zīmolus, ražotājus, izplatītājus un loģistikas pakalpojumu sniedzējus, izmantojot mākoņdatošanā balstītu EDI un B2B datu savienojamību, API, pasūtījumu un izpildes koordinēšanu, analītiku, kā arī SPS MAX integrēto mākslīgo intelektu. Platforma palīdz tirdzniecības partneriem apmainīties ar datiem, pārvaldīt atbilstību, vienkāršot ieviešanu, automatizēt operatīvās darbplūsmas un uzlabot pārskatāmību mazumtirdzniecības piegādes ķēdēs.
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Vakances uzņēmumā

Mid-Market Customer Success Manager

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

CAKanāda
70 000 $ – 90 000 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Understand customers’ business models and advise them on achieving their goals.
  • Build strong relationships that support successful customer partnerships.
  • Develop plans defining success factors, measures, targets, and recommendations.
  • Provide revenue recovery services effectively and efficiently.
  • Track account performance and keep customer projects on course.
  • Use structured programs to increase adoption among accounts with low usage.
  • Grow contract value through expanded scopes and cross-selling opportunities.
  • Keep expansion revenue and renewal pipeline forecasts accurate.
  • Update leadership on progress toward targets.
  • Connect with decision-makers across finance, operations, and supply chain.
  • Encourage adoption of new services.

Prasības

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and SVP executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer pain points.
  • Strong listening skills and the ability to adapt quickly to changing priorities.
  • Experience leading organization-wide initiatives is preferred.

Priekšrocības

  • Annualized on-target compensation includes base salary and annualized commission target.
  • Comprehensive benefits package supporting health, well-being, and financial security.
  • Benefits tailored to local laws and market practices in each country.
  • Hybrid work model.

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