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SPS Commerce
SPS Commerce
1.001 – 5.000 Angajați
ConsultanțăLogisticăSaaS
SPS Commerce oferă soluții SaaS pentru colaborarea și automatizarea lanțurilor de aprovizionare din retail. Rețeaua sa inteligentă conectează comercianți cu amănuntul, mărci, producători, distribuitori și furnizori de servicii logistice prin EDI bazat pe cloud și conectivitate de date B2B, API-uri, orchestrarea comenzilor și a proceselor de onorare, analize și inteligență artificială integrată prin SPS MAX. Platforma îi ajută pe partenerii comerciali să schimbe date, să gestioneze cerințele de conformitate, să simplifice integrarea, să automatizeze fluxurile operaționale și să îmbunătățească vizibilitatea de-a lungul lanțurilor de aprovizionare din retail.
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Mid-Market Customer Success Manager

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

CACanada
70.000 $ – 90.000 $ / an
HibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Understand customers’ business models and advise them on achieving their goals.
  • Build strong relationships that support successful customer partnerships.
  • Develop plans defining success factors, measures, targets, and recommendations.
  • Provide revenue recovery services effectively and efficiently.
  • Track account performance and keep customer projects on course.
  • Use structured programs to increase adoption among accounts with low usage.
  • Grow contract value through expanded scopes and cross-selling opportunities.
  • Keep expansion revenue and renewal pipeline forecasts accurate.
  • Update leadership on progress toward targets.
  • Connect with decision-makers across finance, operations, and supply chain.
  • Encourage adoption of new services.

Cerințe

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and SVP executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer pain points.
  • Strong listening skills and the ability to adapt quickly to changing priorities.
  • Experience leading organization-wide initiatives is preferred.

Beneficii

  • Annualized on-target compensation includes base salary and annualized commission target.
  • Comprehensive benefits package supporting health, well-being, and financial security.
  • Benefits tailored to local laws and market practices in each country.
  • Hybrid work model.

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