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DistillerSR
DistillerSR
51 – 200 Angajați
Asistență medicalăProduse farmaceuticeSaaS
DistillerSR dezvoltă o platformă de gestionare a dovezilor, bazată pe inteligență artificială, pentru organizațiile din domeniul sănătății care desfășoară cercetări bazate pe literatura de specialitate. Software-ul său SaaS reunește într-un singur sistem configurabil fluxurile de lucru pentru revizuire, inclusiv trierea, extragerea datelor și raportarea, și păstrează piste de audit care susțin trasabilitatea și conformitatea cu reglementările. Instrumentele de inteligență artificială, cu rezultate revizuite de oameni, ajută la triere și la extragerea dovezilor, iar integrările conectează sursele de cercetare cu instrumentele de business intelligence. Companiile farmaceutice și de dispozitive medicale, instituțiile academice și organizațiile din sectorul public folosesc platforma pentru a gestiona volume mari de dovezi. DistillerSR angajează în domeniile software-ului pentru întreprinderi și tehnologiei pentru cercetarea în sănătate.
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Locurile de muncă ale companiei

Customer Success Manager, DistillerSR

Guide healthcare and research customers in adopting DistillerSR’s AI-enabled platform, strengthening retention, and identifying growth opportunities. Advise medical device, pharmaceutical, and research teams on workflows and platform value.

CACanada
65.191 $ – 94.300 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build trusted customer relationships that support long-term success and value.
  • Engage customers consistently and track platform activity to help retain accounts.
  • Review return on investment with customers, assess results, and identify improvements.
  • Recommend effective ways to use DistillerSR based on customer needs, use cases, success measures, and data.
  • Gather business and user insights to shape strategic account plans and long-term goals.
  • Join customer workshops to gather requirements and record feedback.
  • Represent customer needs in discussions with internal product teams.
  • Guide onboarding and support customer change-management efforts.
  • Review usage data, address barriers to effective product use, and find ways to increase adoption.
  • Flag accounts at risk and put retention plans in place.
  • Provide additional first-line support and help customers resolve problems.
  • Spot account growth opportunities and assist with sales work, including demos, customer discussions, and RFPs.
  • Contribute to continuous improvement and help prepare service policies, procedures, and work instructions.
  • Work with Customer Success, Sales, Global Support, Professional Services, Marketing, Product Management, other internal teams, customers, and vendors.
  • Travel occasionally as needed.

Cerințe

  • A bachelor’s degree from a recognized post-secondary institution, or education and experience acceptable to DistillerSR.
  • At least 3 to 5 years of relevant work experience.
  • Experience helping customers implement web-based applications.
  • Ability to present complex qualitative information and data in a clear, accessible way.
  • Strong analytical, organizational, and problem-solving skills, with careful attention to detail.
  • Ability to understand customer needs and adapt communication accordingly.
  • Experience defining and documenting business processes and transaction flows.
  • Strong interpersonal, verbal and written communication, and presentation skills.
  • Ability to manage multiple accounts, projects, deadlines, and milestones.
  • Working knowledge of Microsoft Office and Google Workspace, including Word or Docs, Excel or Sheets, PowerPoint or Slides, and Outlook or Gmail.
  • Preferred experience in pharmaceutical, medical device, nonprofit, academic, or government organizations; regulated industries; software sales; research projects or systematic reviews; DistillerSR products; or life, library, or biosciences.

Beneficii

  • Flexible hours and work arrangements
  • Benefits coverage starting on the first day
  • Annual winter holiday closure
  • Three weeks of vacation
  • Wellness reimbursement
  • Professional development support
  • Career development opportunities
  • Collaborative culture based in Kanata North Tech Park

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