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DistillerSR
DistillerSR
51 – 200 Zaposleni
Farmacevtski izdelkiSaaSZdravstveno varstvo
DistillerSR develops an AI-enabled evidence management platform for healthcare organizations conducting literature-based research. Its SaaS software brings review workflows for screening, data extraction, and reporting into one configurable system, with audit trails to support traceability and regulatory compliance. Human-reviewed AI tools assist with screening and evidence extraction, while integrations connect research sources with business intelligence tools. Pharmaceutical and medical device companies, academic institutions, and public-sector organizations use the platform to manage large bodies of evidence. DistillerSR hires across its enterprise software and healthcare research technology business.
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Delovna mesta v podjetju

Customer Success Manager, DistillerSR

Guide healthcare and research customers in adopting DistillerSR’s AI-enabled platform, strengthening retention, and identifying growth opportunities. Advise medical device, pharmaceutical, and research teams on workflows and platform value.

CAKanada
65.191 $ – 94.300 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Build trusted customer relationships that support long-term success and value.
  • Engage customers consistently and track platform activity to help retain accounts.
  • Review return on investment with customers, assess results, and identify improvements.
  • Recommend effective ways to use DistillerSR based on customer needs, use cases, success measures, and data.
  • Gather business and user insights to shape strategic account plans and long-term goals.
  • Join customer workshops to gather requirements and record feedback.
  • Represent customer needs in discussions with internal product teams.
  • Guide onboarding and support customer change-management efforts.
  • Review usage data, address barriers to effective product use, and find ways to increase adoption.
  • Flag accounts at risk and put retention plans in place.
  • Provide additional first-line support and help customers resolve problems.
  • Spot account growth opportunities and assist with sales work, including demos, customer discussions, and RFPs.
  • Contribute to continuous improvement and help prepare service policies, procedures, and work instructions.
  • Work with Customer Success, Sales, Global Support, Professional Services, Marketing, Product Management, other internal teams, customers, and vendors.
  • Travel occasionally as needed.

Zahteve

  • A bachelor’s degree from a recognized post-secondary institution, or education and experience acceptable to DistillerSR.
  • At least 3 to 5 years of relevant work experience.
  • Experience helping customers implement web-based applications.
  • Ability to present complex qualitative information and data in a clear, accessible way.
  • Strong analytical, organizational, and problem-solving skills, with careful attention to detail.
  • Ability to understand customer needs and adapt communication accordingly.
  • Experience defining and documenting business processes and transaction flows.
  • Strong interpersonal, verbal and written communication, and presentation skills.
  • Ability to manage multiple accounts, projects, deadlines, and milestones.
  • Working knowledge of Microsoft Office and Google Workspace, including Word or Docs, Excel or Sheets, PowerPoint or Slides, and Outlook or Gmail.
  • Preferred experience in pharmaceutical, medical device, nonprofit, academic, or government organizations; regulated industries; software sales; research projects or systematic reviews; DistillerSR products; or life, library, or biosciences.

Ugodnosti

  • Flexible hours and work arrangements
  • Benefits coverage starting on the first day
  • Annual winter holiday closure
  • Three weeks of vacation
  • Wellness reimbursement
  • Professional development support
  • Career development opportunities
  • Collaborative culture based in Kanata North Tech Park

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