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CDW
CDW
H1B vīzas sponsorsIzglītībaKonsultācijasVeselības aprūpe
CDW nodrošina tehnoloģiju produktus un pakalpojumus uzņēmumiem, valsts iestādēm, veselības aprūpes pakalpojumu sniedzējiem un izglītības iestādēm. Uzņēmuma darbība aptver IT infrastruktūru, pārvaldītus pakalpojumus, kiberdrošību, mākoņdatošanu, digitālās darba vietas un plašākus uzņēmumu risinājumus. Sadarbojoties ar vadošajiem tehnoloģiju zīmoliem, CDW palīdz organizācijām izstrādāt un pārvaldīt tehnoloģiju vidi, kas dažādās nozarēs atbalsta produktivitāti, drošību un digitālo pārveidi.
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Vakances uzņēmumā

Customer Success Manager, Microsoft Cloud — CDW, Toronto

Lead Microsoft and hyperscale cloud adoption at CDW by shaping customer success plans, supporting renewals, and identifying growth opportunities. CDW is a Fortune 500 technology solutions provider.

CAKanāda
70 000 $ – 96 400 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
AWSGoogle Cloud PlatformMākonis

Apraksts

  • Drive sales, adoption, and ongoing customer satisfaction for full-stack solutions.
  • Plan customer success strategies with sales, solutions, services, and channel teams.
  • Build and maintain strategic customer relationships as a trusted advisor.
  • Present and sell CDW’s full-stack services, with an emphasis on cloud solutions.
  • Manage the lifecycle of Microsoft solutions and services.
  • Set customer goals and KPIs, and help customers achieve their desired outcomes.
  • Engage executives and stakeholders to assess solution impact.
  • Increase adoption and consumption of cloud services.
  • Develop cloud solutions informed by market conditions and competitive activity.
  • Create AI-assisted success plans with internal teams, defining stakeholders, milestones, metrics, and risks.
  • Escalate critical customer issues and represent the customer’s perspective.
  • Prepare customers for solutions, services, and updates.
  • Support selected competitive sales cycles and revenue opportunities.
  • Coordinate internal and external teams and solution experts across the customer lifecycle.
  • Measure and report the impact of offerings and the value delivered to customers.
  • Identify and advance renewals, upsell, and cross-sell opportunities.
  • Support partner programs and funding or incentive initiatives.
  • Prepare Bills of Materials, Statements of Work, RFPs, RFIs, and proposal materials.
  • Maintain pre-sales pipeline records and advance opportunities toward closure.

Prasības

  • Bachelor’s degree or equivalent experience.
  • At least two years of technical pre-sales or technical solution architecture experience.
  • Customer Success experience, or a track record of increasing customer satisfaction, adoption, and retention.
  • Experience with AWS, Microsoft, and Google Cloud Platform.
  • Demonstrated ability to sustain and grow the value of solutions.
  • Experience working with clients of varying sizes.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and analytical ability.
  • Collaborative, self-starting approach.
  • Ability to handle multiple tasks and adapt to changing priorities.
  • Knowledge of products, applications, technical services, market conditions, competitors, advertising, and promotional trends.
  • Knowledge of sales processes and a record of working successfully with sales teams.
  • Strong interpersonal, presentation, and consulting skills.
  • Enthusiasm for learning and teaching others.
  • Ability to use AI tools and develop proactive sales ideas.
  • Strong problem-solving skills.
  • Ability to communicate effectively with managers, peers, and coworkers.
  • Proficiency with Microsoft Office applications.
  • Experience discussing and delivering professional services to customers.
  • Project management experience is an asset.

Priekšrocības

  • Market-competitive total rewards packages.
  • Salary based on a 40-hour workweek.
  • Bi-weekly pay schedule.
  • Equitable, transparent, and respectful hiring process.
  • Supportive, collaborative work environment.
  • Support for professional growth.
  • Opportunities to learn about and experiment with AI.

Saistītās vakances

SPS Commerce

Mid-Market Customer Success Manager

SPS Commerce
1001 – 5000 Darbinieki
KonsultācijasLoģistikaSaaS
CAKanāda
70 000 $ – 90 000 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

Atvērt
Salesforce

Salesforce Customer Success Manager, Sales and Service Cloud

Salesforce
H1B vīzas sponsorsKonsultācijasMārketingsSaaS
CAKanāda
115 200 $ – 158 400 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
Mākonis

Guide high-value customers in adopting Sales and Service Cloud, improving platform use, and achieving renewal and expansion goals. Advise stakeholders and coordinate customer success across Salesforce teams.

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DistillerSR

Customer Success Manager, DistillerSR

DistillerSR
51 – 200 Darbinieki
Farmaceitiskie produktiSaaSVeselības aprūpe
CAKanāda
65 191 $ – 94 300 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Guide healthcare and research customers in adopting DistillerSR’s AI-enabled platform, strengthening retention, and identifying growth opportunities. Advise medical device, pharmaceutical, and research teams on workflows and platform value.

Atvērt