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CDW
CDW
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CDW provides technology products and services for enterprises, government organizations, healthcare providers, and educational institutions. Its work spans IT infrastructure, managed services, cybersecurity, cloud computing, digital workspaces, and broader enterprise solutions. By working with leading technology brands, CDW helps organizations design and manage technology environments that support productivity, security, and digital transformation across a range of industries.
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Customer Success Manager, Microsoft Cloud — CDW, Toronto

Lead Microsoft and hyperscale cloud adoption at CDW by shaping customer success plans, supporting renewals, and identifying growth opportunities. CDW is a Fortune 500 technology solutions provider.

CACanada
$70,000 – $96,400 / year
HybridFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success Manager
AWSCloudGoogle Cloud Platform

Description

  • Drive sales, adoption, and ongoing customer satisfaction for full-stack solutions.
  • Plan customer success strategies with sales, solutions, services, and channel teams.
  • Build and maintain strategic customer relationships as a trusted advisor.
  • Present and sell CDW’s full-stack services, with an emphasis on cloud solutions.
  • Manage the lifecycle of Microsoft solutions and services.
  • Set customer goals and KPIs, and help customers achieve their desired outcomes.
  • Engage executives and stakeholders to assess solution impact.
  • Increase adoption and consumption of cloud services.
  • Develop cloud solutions informed by market conditions and competitive activity.
  • Create AI-assisted success plans with internal teams, defining stakeholders, milestones, metrics, and risks.
  • Escalate critical customer issues and represent the customer’s perspective.
  • Prepare customers for solutions, services, and updates.
  • Support selected competitive sales cycles and revenue opportunities.
  • Coordinate internal and external teams and solution experts across the customer lifecycle.
  • Measure and report the impact of offerings and the value delivered to customers.
  • Identify and advance renewals, upsell, and cross-sell opportunities.
  • Support partner programs and funding or incentive initiatives.
  • Prepare Bills of Materials, Statements of Work, RFPs, RFIs, and proposal materials.
  • Maintain pre-sales pipeline records and advance opportunities toward closure.

Requirements

  • Bachelor’s degree or equivalent experience.
  • At least two years of technical pre-sales or technical solution architecture experience.
  • Customer Success experience, or a track record of increasing customer satisfaction, adoption, and retention.
  • Experience with AWS, Microsoft, and Google Cloud Platform.
  • Demonstrated ability to sustain and grow the value of solutions.
  • Experience working with clients of varying sizes.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and analytical ability.
  • Collaborative, self-starting approach.
  • Ability to handle multiple tasks and adapt to changing priorities.
  • Knowledge of products, applications, technical services, market conditions, competitors, advertising, and promotional trends.
  • Knowledge of sales processes and a record of working successfully with sales teams.
  • Strong interpersonal, presentation, and consulting skills.
  • Enthusiasm for learning and teaching others.
  • Ability to use AI tools and develop proactive sales ideas.
  • Strong problem-solving skills.
  • Ability to communicate effectively with managers, peers, and coworkers.
  • Proficiency with Microsoft Office applications.
  • Experience discussing and delivering professional services to customers.
  • Project management experience is an asset.

Benefits

  • Market-competitive total rewards packages.
  • Salary based on a 40-hour workweek.
  • Bi-weekly pay schedule.
  • Equitable, transparent, and respectful hiring process.
  • Supportive, collaborative work environment.
  • Support for professional growth.
  • Opportunities to learn about and experiment with AI.

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