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Metergy Solutions
Metergy Solutions
51 – 200 Employees
ConstructionConsultingLogistics
Metergy Solutions provides utility submetering services for property managers and developers. Its solutions measure electricity, water, gas, and thermal energy use, helping building operators manage utility costs and giving residents clearer visibility into their consumption. The company’s approach supports more efficient building operations and a smoother experience for both property teams and occupants.
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Client Success Manager, Metergy Solutions

Manage landlord and property manager relationships for Metergy Solutions’ utility submetering and billing services. Resolve client inquiries and help support account growth.

CACanada
$70,000 – $90,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Build productive business relationships across an assigned client portfolio.
  • Stay connected with clients to understand their needs and strategic priorities.
  • Coordinate with Metergy teams to deliver solutions tailored to clients.
  • Communicate proactively and help manage client requests.
  • Address billing, product, scheduling, and other questions from landlords and property managers.
  • Contribute to account growth planning and execution.
  • Prepare customized reports, project plans, and value-added programs with support from other teams.
  • Check in with clients regularly to assess satisfaction and provide assistance.
  • Join client meetings and serve as a Metergy subject matter expert.
  • Make sure client inquiries are resolved promptly.
  • Work with internal and external partners to improve and document processes.
  • Contribute to special projects, initiatives, and sales calls.
  • Represent client interests across Metergy departments.

Requirements

  • A university or college credential is preferred; equivalent related experience may be considered.
  • At least five years of customer service experience in a business-to-business setting.
  • Confident, professional presence when engaging with executives.
  • Strong written and spoken communication skills.
  • Able to prioritize issues, find solutions, and escalate challenges or opportunities when appropriate.
  • Sound judgment and analytical ability.
  • Proficient with Microsoft Word, Excel, and PowerPoint.
  • Familiarity with CRM platforms such as Salesforce and CC&B is an asset.

Benefits

  • Company-paid health and dental coverage starting on the first day.
  • Company-funded Health Spending Account.
  • Deferred Profit Sharing Plan and RRSP matching.
  • Support for ongoing learning.
  • Paid personal and sick days in addition to vacation.
  • Summer hours.
  • Company-sponsored social events.
  • Discretionary bonus.
  • Accommodations available for applicants with disabilities.

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