LogoFresh Jobs Ahead
Sodales Solutions
Sodales Solutions
51 – 200 Xodimlar
HR texnologiyalariMuvofiqlikSaaS
Sodales Solutions xodimlar va mehnat munosabatlari, shuningdek ish joyida mehnatni muhofaza qilish hamda xavfsizlik talablariga rioya etish uchun sun’iy intellekt asosidagi SaaS yechimlarini ishlab chiqadi. Uning integratsiyalashgan platformasi shikoyatlar, arbitraj, intizomiy masalalar, nogironlik va ish sharoitlarini moslashtirish, FMLA va EAP masalalari, ish joyidagi hodisalar, mehnatni muhofaza qilish va xavfsizlik, zo‘ravonlikning oldini olish hamda mehnatni muhofaza qilish va xavfsizlik bo‘yicha qo‘shma qo‘mitalar uchun ishlarni boshqarish imkoniyatlarini birlashtiradi. Kompaniya soha bo‘yicha o‘rnatilgan bilimlarni me’yoriy talablarga rioya qilishning ilg‘or amaliyotlari va xavflar haqidagi proaktiv ma’lumotlar bilan uyg‘unlashtiradi hamda SAP, Oracle, Workday va UKG kabi HRIS va ERP tizimlari bilan ulanadi. Sodales Solutions davlat sektori, sog‘liqni saqlash, kommunal xizmatlar, ishlab chiqarish, qurilish va transport kabi tartibga solinadigan sohalar uchun mo‘ljallangan. ERP tizimiga bog‘liq bo‘lmagan yondashuv muvofiqlik jarayonlarini soddalashtirish, xavflarni boshqarish va xodimlar tajribasini qo‘llab-quvvatlashga qaratilgan.
LinkedIn
Kompaniyadagi ish o‘rinlari

Customer Success Manager

Analyze customer health, churn, and support patterns to strengthen retention and growth. Work with Product, Engineering, and Support to improve customer outcomes.

CAKanada
75 000 $ – 90 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Track customer health, product usage, renewal metrics, and engagement trends.
  • Create dashboards and reports for customer success KPIs.
  • Flag at-risk customers and recommend proactive steps.
  • Assess churn, retention, and expansion opportunities.
  • Handle customer questions, product inquiries, and escalations.
  • Review support ticket trends to find recurring issues and process improvements.
  • Coordinate with Technical Support, Product, and Engineering to resolve customer concerns promptly.
  • Monitor support SLAs and response times to uphold service standards.
  • Help manage escalated cases and keep customers informed through resolution.
  • Record customer issues, feedback, and feature requests to inform product improvements.
  • Investigate support cases to identify root causes and preventive actions.
  • Work with Customer Success Managers to improve customer lifecycle management.
  • Contribute to onboarding, adoption, renewal, and customer advocacy efforts.
  • Monitor customer engagement and product usage.
  • Help shape customer success plans using data insights.
  • Share customer needs and trends with internal teams.
  • Contribute to process improvements that increase operational efficiency and improve customer experience.

Talablar

  • Degree in computer science, business management, or a related field.
  • At least five years of business analyst experience.
  • Familiarity with Agile, ASAP, and Design Thinking methodologies.
  • Strong problem-solving skills to identify improvement opportunities and suggest product roadmaps.
  • Ability to work independently and collaboratively as part of a team.
  • Knowledge of cross-platform integration.
  • Experience with SAP technologies is a plus.
  • Experience with full-lifecycle implementations.

O‘xshash ish o‘rinlari

SPS Commerce

Mid-Market Customer Success Manager

SPS Commerce
1 001 – 5 000 Xodimlar
KonsaltingLogistikaSaaS
CAKanada
70 000 $ – 90 000 $ / yil
GibridTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Guide mid-market customers in adopting SPS Commerce’s cloud-based retail supply chain solutions while supporting retention and account growth. Build executive relationships and manage renewal forecasts in a hybrid role based in Toronto, Minneapolis, or Rogers.

Ochish
Salesforce

Salesforce Customer Success Manager, Sales and Service Cloud

Salesforce
H1B vizasi homiysiKonsaltingMarketingSaaS
CAKanada
115 200 $ – 158 400 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri
Bulut

Guide high-value customers in adopting Sales and Service Cloud, improving platform use, and achieving renewal and expansion goals. Advise stakeholders and coordinate customer success across Salesforce teams.

Ochish
DistillerSR

Customer Success Manager, DistillerSR

DistillerSR
51 – 200 Xodimlar
Farmatsevtika mahsulotlariSaaSSog‘liqni saqlash
CAKanada
65 191 $ – 94 300 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Guide healthcare and research customers in adopting DistillerSR’s AI-enabled platform, strengthening retention, and identifying growth opportunities. Advise medical device, pharmaceutical, and research teams on workflows and platform value.

Ochish
CDW

Customer Success Manager, Microsoft Cloud — CDW, Toronto

CDW
H1B vizasi homiysiKonsaltingSog‘liqni saqlashTa’lim
CAKanada
70 000 $ – 96 400 $ / yil
GibridTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri
AWSBulutGoogle Cloud Platform

Lead Microsoft and hyperscale cloud adoption at CDW by shaping customer success plans, supporting renewals, and identifying growth opportunities. CDW is a Fortune 500 technology solutions provider.

Ochish