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BCD Travel
BCD Travel
Sponzor vizuma H1BGostinstvoLogistikaSvetovanje
BCD Travel pomaga organizacijam upravljati poslovna potovanja s storitvami upravljanja poslovnih potovanj, podporo pri obvladovanju tveganj in integriranimi orodji za potovalne programe. Njeno delovanje zajema več kot 100 držav, kar omogoča prilagojene rešitve za podjetja in njihove zaposlene na področjih poslovnih potovanj, logistike, gostinstva in svetovanja. Podjetje se osredotoča tudi na izboljšanje uspešnosti potovalnih programov ter razvoj bolj trajnostnih pristopov k poslovnim potovanjem.
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Delovna mesta v podjetju

Contact Center Solutions Configuration Professional II

Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.

USZdružene države Amerike
75.000 $ – 95.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPredstavnik klicnega centra
JavaJavaScriptNode.jsOblakPython

Opis

  • Configure, update, and deploy Genesys Cloud platform changes to production
  • Build and maintain IVR platforms in Genesys Cloud Architect, improving call flows
  • Investigate and resolve Genesys Cloud incidents and tickets
  • Document configuration items’ functional and physical characteristics
  • Manage configuration item changes and related documentation
  • Audit configuration management practices against the configuration management plan
  • Coordinate with teams to apply the configuration management plan
  • Maintain configuration management tools and systems
  • Record product issues and changes, and report current configurations
  • Advise design and development teams on improving system reliability and maintainability
  • Work across testing, development, and production environments
  • Work with business partners to identify suitable solutions and communicate clearly with colleagues
  • Support related contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools

Zahteve

  • Bachelor’s degree in computer science, information technology, or engineering, or equivalent experience
  • Experience with IVR and routing, ACD development, and Genesys Cloud administration
  • Several years of cloud consulting experience focused on contact center solutions
  • Experience with scripting languages such as JavaScript/Node.js, Python, and Java
  • Strong verbal and written communication and facilitation skills
  • Analytical thinking and problem-solving skills
  • Interest in technology and willingness to learn

Ugodnosti

  • Flexible hours and remote or work-from-home options
  • Opportunities to develop skills and advance your career
  • Generous vacation allowance
  • Wellbeing resources for mental, physical, and financial health
  • Travel industry perks and discounts
  • Inclusive workplace that celebrates diversity
  • Reasonable accommodations for employees

Sorodna delovna mesta

Ryder System, Inc.

Remote Call Center Representative at Ryder

Ryder System, Inc.
Avtomobilska industrijaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeFLFloridaNCSeverna KarolinaSCJužna KarolinaTNTennessee
18 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPredstavnik klicnega centra

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

Odpri