LogoFresh Jobs Ahead
BCD Travel
BCD Travel
H1B vizasi homiysiKonsaltingLogistikaMehmondo‘stlik
BCD Travel korporativ sayohatni boshqarish xizmatlari, xatarlarni boshqarish bo‘yicha ko‘mak va sayohat dasturlari uchun integratsiyalashgan vositalar orqali tashkilotlarga xizmat safarlarini boshqarishda yordam beradi. Kompaniya 100 dan ortiq mamlakatda faoliyat yuritib, xizmat safari, logistika, mehmondo‘stlik va konsalting sohalaridagi kompaniyalar hamda ularning xodimlari uchun moslashtirilgan yechimlarni taqdim etadi. Shuningdek, kompaniya sayohat dasturlari samaradorligini oshirish va xizmat safarlariga nisbatan yanada barqaror yondashuvlarni rivojlantirishga e’tibor qaratadi.
LinkedIn
Kompaniyadagi ish o‘rinlari

Contact Center Solutions Configuration Professional II

Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.

USAmerika Qo‘shma Shtatlari
75 000 $ – 95 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili
BulutJavaJavaScriptNode.jsPython

Tavsif

  • Configure, update, and deploy Genesys Cloud platform changes to production
  • Build and maintain IVR platforms in Genesys Cloud Architect, improving call flows
  • Investigate and resolve Genesys Cloud incidents and tickets
  • Document configuration items’ functional and physical characteristics
  • Manage configuration item changes and related documentation
  • Audit configuration management practices against the configuration management plan
  • Coordinate with teams to apply the configuration management plan
  • Maintain configuration management tools and systems
  • Record product issues and changes, and report current configurations
  • Advise design and development teams on improving system reliability and maintainability
  • Work across testing, development, and production environments
  • Work with business partners to identify suitable solutions and communicate clearly with colleagues
  • Support related contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools

Talablar

  • Bachelor’s degree in computer science, information technology, or engineering, or equivalent experience
  • Experience with IVR and routing, ACD development, and Genesys Cloud administration
  • Several years of cloud consulting experience focused on contact center solutions
  • Experience with scripting languages such as JavaScript/Node.js, Python, and Java
  • Strong verbal and written communication and facilitation skills
  • Analytical thinking and problem-solving skills
  • Interest in technology and willingness to learn

Imtiyozlar

  • Flexible hours and remote or work-from-home options
  • Opportunities to develop skills and advance your career
  • Generous vacation allowance
  • Wellbeing resources for mental, physical, and financial health
  • Travel industry perks and discounts
  • Inclusive workplace that celebrates diversity
  • Reasonable accommodations for employees

O‘xshash ish o‘rinlari

Ryder System, Inc.

Remote Call Center Representative at Ryder

Ryder System, Inc.
AvtomobilsozlikKonsaltingSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariFLFloridaNCShimoliy KarolinaSCJanubiy KarolinaTNTennessi
18 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

Ochish
TruStage

Remote Contact Center Representative II – TruStage

TruStage
1 001 – 5 000 Xodimlar
FintexMoliyaSug‘urta
USAmerika Qo‘shma Shtatlari
46 800 $ – 63 300 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

Ochish