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BCD Travel
BCD Travel
H1B vizos rėmėjasKonsultavimasLogistikaSvetingumo sektorius
BCD Travel padeda organizacijoms valdyti verslo keliones, teikdama įmonių kelionių valdymo paslaugas, rizikos valdymo pagalbą ir integruotus kelionių programoms skirtus įrankius. Įmonė veikia daugiau nei 100 šalių, todėl gali pasiūlyti pritaikytus sprendimus įmonėms ir jų darbuotojams verslo kelionių, logistikos, svetingumo ir konsultavimo srityse. Be to, įmonė siekia gerinti kelionių programų veiklos rezultatus ir skatinti tvaresnius verslo kelionių sprendimus.
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Contact Center Solutions Configuration Professional II

Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.

USJungtinės Valstijos
75 000 $ – 95 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas
DebesijaJavaJavaScriptNode.jsPython

Aprašymas

  • Configure, update, and deploy Genesys Cloud platform changes to production
  • Build and maintain IVR platforms in Genesys Cloud Architect, improving call flows
  • Investigate and resolve Genesys Cloud incidents and tickets
  • Document configuration items’ functional and physical characteristics
  • Manage configuration item changes and related documentation
  • Audit configuration management practices against the configuration management plan
  • Coordinate with teams to apply the configuration management plan
  • Maintain configuration management tools and systems
  • Record product issues and changes, and report current configurations
  • Advise design and development teams on improving system reliability and maintainability
  • Work across testing, development, and production environments
  • Work with business partners to identify suitable solutions and communicate clearly with colleagues
  • Support related contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools

Reikalavimai

  • Bachelor’s degree in computer science, information technology, or engineering, or equivalent experience
  • Experience with IVR and routing, ACD development, and Genesys Cloud administration
  • Several years of cloud consulting experience focused on contact center solutions
  • Experience with scripting languages such as JavaScript/Node.js, Python, and Java
  • Strong verbal and written communication and facilitation skills
  • Analytical thinking and problem-solving skills
  • Interest in technology and willingness to learn

Privalumai

  • Flexible hours and remote or work-from-home options
  • Opportunities to develop skills and advance your career
  • Generous vacation allowance
  • Wellbeing resources for mental, physical, and financial health
  • Travel industry perks and discounts
  • Inclusive workplace that celebrates diversity
  • Reasonable accommodations for employees

Susiję darbai

Ryder System, Inc.

Remote Call Center Representative at Ryder

Ryder System, Inc.
Automobilių pramonėKonsultavimasSveikatos priežiūra
USJungtinės ValstijosFLFloridaNCŠiaurės KarolinaSCPietų KarolinaTNTenesis
18 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

Atidaryti
TruStage

Remote Contact Center Representative II – TruStage

TruStage
1 001 – 5 000 Darbuotojai
DraudimasFinansaiFintech
USJungtinės Valstijos
46 800 $ – 63 300 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

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