Remote Contact Center Agent – Legal Services
Recruit WASupport U.S. consumers by phone, chat, and text, connecting them with appropriate legal services for Walker Advertising.
खोलें
BCD Travel कॉर्पोरेट ट्रैवल प्रबंधन सेवाओं, जोखिम प्रबंधन सहायता और यात्रा कार्यक्रमों के लिए एकीकृत उपकरणों के माध्यम से संगठनों को व्यावसायिक यात्रा प्रबंधित करने में मदद करता है। इसका संचालन 100 से अधिक देशों में फैला है, जिससे व्यावसायिक यात्रा, लॉजिस्टिक्स, आतिथ्य और परामर्श क्षेत्रों की कंपनियों और उनके कर्मचारियों के लिए अनुकूलित समाधान उपलब्ध कराए जा सकते हैं। कंपनी यात्रा कार्यक्रमों के प्रदर्शन में सुधार और व्यावसायिक यात्रा के लिए अधिक टिकाऊ दृष्टिकोण विकसित करने पर भी ध्यान केंद्रित करती है।
Contact Center Solutions Configuration Professional II
Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.
संयुक्त राज्य$75,000 – $95,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिविवरण
- Configure, update, and deploy Genesys Cloud platform changes to production
- Build and maintain IVR platforms in Genesys Cloud Architect, improving call flows
- Investigate and resolve Genesys Cloud incidents and tickets
- Document configuration items’ functional and physical characteristics
- Manage configuration item changes and related documentation
- Audit configuration management practices against the configuration management plan
- Coordinate with teams to apply the configuration management plan
- Maintain configuration management tools and systems
- Record product issues and changes, and report current configurations
- Advise design and development teams on improving system reliability and maintainability
- Work across testing, development, and production environments
- Work with business partners to identify suitable solutions and communicate clearly with colleagues
- Support related contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools
आवश्यकताएँ
- Bachelor’s degree in computer science, information technology, or engineering, or equivalent experience
- Experience with IVR and routing, ACD development, and Genesys Cloud administration
- Several years of cloud consulting experience focused on contact center solutions
- Experience with scripting languages such as JavaScript/Node.js, Python, and Java
- Strong verbal and written communication and facilitation skills
- Analytical thinking and problem-solving skills
- Interest in technology and willingness to learn
लाभ
- Flexible hours and remote or work-from-home options
- Opportunities to develop skills and advance your career
- Generous vacation allowance
- Wellbeing resources for mental, physical, and financial health
- Travel industry perks and discounts
- Inclusive workplace that celebrates diversity
- Reasonable accommodations for employees
संबंधित नौकरियाँ
Remote Call Center Representative at Ryder
Ryder System, Inc.संयुक्त राज्य
फ़्लोरिडा
उत्तरी कैरोलिना
दक्षिण कैरोलाइना
टेनेसी$18 / घंटा
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिHandle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.
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TruStageसंयुक्त राज्य$46,800 – $63,300 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिHandle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.
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पेंसिल्वेनिया$22 – $25 / घंटा
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिSupport CarePoint Response’s behavioral health crisis system by assessing callers, coordinating referrals, and connecting people with recovery services.
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Lead Software Engineer, Dynamics 365 Contact Center (Remote, Missouri)
H&R Blockसंयुक्त राज्य
मिसौरी$1,17,700 – $1,88,300 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिLead the engineering of H&R Block’s Dynamics 365 contact center and customer service solutions. Work across Power Platform, Azure, .NET, and enterprise integrations.
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