Remote Contact Center Agent – Legal Services
Recruit WASupport U.S. consumers by phone, chat, and text, connecting them with appropriate legal services for Walker Advertising.
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TruStage बीमा, वित्त और फिनटेक क्षेत्रों में काम करता है और ऐसे समाधान प्रदान करता है, जो व्यक्तियों तथा व्यवसायों को जोखिम प्रबंधित करने और सूचित वित्तीय निर्णय लेने में सहायता करते हैं। इसके उत्पादों में जीवन, ऑटो, गृह, संपत्ति और व्यवसाय बीमा के साथ-साथ वार्षिकी जैसे निवेश उत्पाद और संपत्ति प्रबंधन सेवाएँ शामिल हैं। TruStage अनुपालन तथा ई-कॉमर्स को सक्षम बनाने वाली तकनीक भी विकसित करता है और एक ही संगठन के भीतर वित्तीय सुरक्षा, निवेश सहायता और डिजिटल उपकरणों को एक साथ लाता है।
Remote Contact Center Representative II – TruStage
Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.
संयुक्त राज्य$46,800 – $63,300 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिविवरण
- Handle a high volume of inbound calls about TruStage Life and AD&D products.
- Resolve customer issues promptly and professionally.
- Explain policy provisions to customers.
- Interpret financial and non-financial information.
- Check the status of transactions and policy or certificate changes.
- Answer questions and help customers make policy changes.
- Identify leads for sales representatives.
- Handle colleagues’ calls through the Help Line.
- Train and coach colleagues one-on-one or in small groups.
- Record customer interactions accurately for compliance and future reference.
- Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.
आवश्यकताएँ
- High school diploma or equivalent work experience.
- Demonstrated customer service skills, including building rapport and resolving issues.
- Strong verbal and written communication skills.
- Strong active listening skills.
- Critical thinking and problem-solving skills.
- Ability to navigate multiple systems, platforms, and applications.
- Ability to learn new software and technology quickly.
- Willingness and ability to learn company tools, software, and processes.
- Ability to attend required training and apply what is learned on the job.
- Ability to manage several tasks while maintaining service quality and attention to detail.
- Adaptability to changes in processes, tools, and customer expectations.
- Resume required with application.
लाभ
- Annual incentive or bonus plan may be available.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employee assistance program.
- Life insurance.
- Disability plans.
- Parental leave.
- Paid time off.
- 401(k) plan.
- Tuition reimbursement.
- Flexible workplace and work-life balance.
- Career growth opportunities.
- Retirement assistance.
- Flexibility to work in a preferred location.
- Technology and other tools to support hybrid work.
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