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TruStage
TruStage
1 001 – 5 000 Darbuotojai
DraudimasFinansaiFintech
„TruStage“ veikia draudimo, finansų ir finansinių technologijų srityse, teikdama sprendimus, padedančius privatiems asmenims ir įmonėms valdyti riziką bei priimti pagrįstus finansinius sprendimus. Įmonės pasiūlą sudaro gyvybės, automobilių, būsto, turto ir verslo draudimas, taip pat investiciniai produktai, pavyzdžiui, anuitetai, ir turto valdymo paslaugos. „TruStage“ taip pat kuria atitikties ir elektroninės prekybos galimybes palaikančias technologijas, vienoje organizacijoje derindama finansinę apsaugą, investavimo sprendimus ir skaitmeninius įrankius.
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Remote Contact Center Representative II – TruStage

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

USJungtinės Valstijos
46 800 $ – 63 300 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas

Aprašymas

  • Handle a high volume of inbound calls about TruStage Life and AD&D products.
  • Resolve customer issues promptly and professionally.
  • Explain policy provisions to customers.
  • Interpret financial and non-financial information.
  • Check the status of transactions and policy or certificate changes.
  • Answer questions and help customers make policy changes.
  • Identify leads for sales representatives.
  • Handle colleagues’ calls through the Help Line.
  • Train and coach colleagues one-on-one or in small groups.
  • Record customer interactions accurately for compliance and future reference.
  • Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.

Reikalavimai

  • High school diploma or equivalent work experience.
  • Demonstrated customer service skills, including building rapport and resolving issues.
  • Strong verbal and written communication skills.
  • Strong active listening skills.
  • Critical thinking and problem-solving skills.
  • Ability to navigate multiple systems, platforms, and applications.
  • Ability to learn new software and technology quickly.
  • Willingness and ability to learn company tools, software, and processes.
  • Ability to attend required training and apply what is learned on the job.
  • Ability to manage several tasks while maintaining service quality and attention to detail.
  • Adaptability to changes in processes, tools, and customer expectations.
  • Resume required with application.

Privalumai

  • Annual incentive or bonus plan may be available.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee assistance program.
  • Life insurance.
  • Disability plans.
  • Parental leave.
  • Paid time off.
  • 401(k) plan.
  • Tuition reimbursement.
  • Flexible workplace and work-life balance.
  • Career growth opportunities.
  • Retirement assistance.
  • Flexibility to work in a preferred location.
  • Technology and other tools to support hybrid work.

Susiję darbai

BCD Travel

Contact Center Solutions Configuration Professional II

BCD Travel
H1B vizos rėmėjasKonsultavimasLogistikaSvetingumo sektorius
USJungtinės Valstijos
75 000 $ – 95 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas
DebesijaJavaJavaScriptNode.jsPython

Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.

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Ryder System, Inc.

Remote Call Center Representative at Ryder

Ryder System, Inc.
Automobilių pramonėKonsultavimasSveikatos priežiūra
USJungtinės ValstijosFLFloridaNCŠiaurės KarolinaSCPietų KarolinaTNTenesis
18 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

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