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TruStage
TruStage
1001 – 5000 Darbinieki
ApdrošināšanaFinansesFintech
TruStage darbojas apdrošināšanas, finanšu un finanšu tehnoloģiju jomā, piedāvājot risinājumus, kas palīdz privātpersonām un uzņēmumiem pārvaldīt riskus un pieņemt pārdomātus finanšu lēmumus. Uzņēmuma piedāvājumā ietilpst dzīvības, auto, mājokļa, īpašuma un uzņēmējdarbības apdrošināšana, kā arī ieguldījumu produkti, piemēram, mūža rentes, un aktīvu pārvaldības pakalpojumi. TruStage izstrādā arī tehnoloģijas, kas vērstas uz atbilstību un e-komercijas iespēju nodrošināšanu, vienā organizācijā apvienojot finansiālo aizsardzību, ieguldījumu atbalstu un digitālos rīkus.
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Vakances uzņēmumā

Remote Contact Center Representative II – TruStage

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

USAmerikas Savienotās Valstis
46 800 $ – 63 300 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuZvanu centra pārstāvis

Apraksts

  • Handle a high volume of inbound calls about TruStage Life and AD&D products.
  • Resolve customer issues promptly and professionally.
  • Explain policy provisions to customers.
  • Interpret financial and non-financial information.
  • Check the status of transactions and policy or certificate changes.
  • Answer questions and help customers make policy changes.
  • Identify leads for sales representatives.
  • Handle colleagues’ calls through the Help Line.
  • Train and coach colleagues one-on-one or in small groups.
  • Record customer interactions accurately for compliance and future reference.
  • Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.

Prasības

  • High school diploma or equivalent work experience.
  • Demonstrated customer service skills, including building rapport and resolving issues.
  • Strong verbal and written communication skills.
  • Strong active listening skills.
  • Critical thinking and problem-solving skills.
  • Ability to navigate multiple systems, platforms, and applications.
  • Ability to learn new software and technology quickly.
  • Willingness and ability to learn company tools, software, and processes.
  • Ability to attend required training and apply what is learned on the job.
  • Ability to manage several tasks while maintaining service quality and attention to detail.
  • Adaptability to changes in processes, tools, and customer expectations.
  • Resume required with application.

Priekšrocības

  • Annual incentive or bonus plan may be available.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee assistance program.
  • Life insurance.
  • Disability plans.
  • Parental leave.
  • Paid time off.
  • 401(k) plan.
  • Tuition reimbursement.
  • Flexible workplace and work-life balance.
  • Career growth opportunities.
  • Retirement assistance.
  • Flexibility to work in a preferred location.
  • Technology and other tools to support hybrid work.

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AutobūveKonsultācijasVeselības aprūpe
USAmerikas Savienotās ValstisFLFloridaNCZiemeļkarolīnaSCDienvidkarolīnaTNTenesī
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