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BCD Travel
BCD Travel
H1B vīzas sponsorsKonsultācijasLoģistikaViesmīlība
BCD Travel palīdz organizācijām pārvaldīt darījumu ceļojumus, piedāvājot korporatīvo ceļojumu pārvaldības pakalpojumus, atbalstu risku pārvaldībā un integrētus rīkus ceļojumu programmām. Uzņēmums darbojas vairāk nekā 100 valstīs, nodrošinot pielāgotus risinājumus uzņēmumiem un to darbiniekiem darījumu ceļojumu, loģistikas, viesmīlības un konsultāciju jomā. Uzņēmums arī pievēršas ceļojumu programmu darbības uzlabošanai un ilgtspējīgāku pieeju veicināšanai darījumu ceļojumos.
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Vakances uzņēmumā

Contact Center Solutions Configuration Professional II

Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.

USAmerikas Savienotās Valstis
75 000 $ – 95 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuZvanu centra pārstāvis
JavaJavaScriptMākonisNode.jsPython

Apraksts

  • Configure, update, and deploy Genesys Cloud platform changes to production
  • Build and maintain IVR platforms in Genesys Cloud Architect, improving call flows
  • Investigate and resolve Genesys Cloud incidents and tickets
  • Document configuration items’ functional and physical characteristics
  • Manage configuration item changes and related documentation
  • Audit configuration management practices against the configuration management plan
  • Coordinate with teams to apply the configuration management plan
  • Maintain configuration management tools and systems
  • Record product issues and changes, and report current configurations
  • Advise design and development teams on improving system reliability and maintainability
  • Work across testing, development, and production environments
  • Work with business partners to identify suitable solutions and communicate clearly with colleagues
  • Support related contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools

Prasības

  • Bachelor’s degree in computer science, information technology, or engineering, or equivalent experience
  • Experience with IVR and routing, ACD development, and Genesys Cloud administration
  • Several years of cloud consulting experience focused on contact center solutions
  • Experience with scripting languages such as JavaScript/Node.js, Python, and Java
  • Strong verbal and written communication and facilitation skills
  • Analytical thinking and problem-solving skills
  • Interest in technology and willingness to learn

Priekšrocības

  • Flexible hours and remote or work-from-home options
  • Opportunities to develop skills and advance your career
  • Generous vacation allowance
  • Wellbeing resources for mental, physical, and financial health
  • Travel industry perks and discounts
  • Inclusive workplace that celebrates diversity
  • Reasonable accommodations for employees

Saistītās vakances

Ryder System, Inc.

Remote Call Center Representative at Ryder

Ryder System, Inc.
AutobūveKonsultācijasVeselības aprūpe
USAmerikas Savienotās ValstisFLFloridaNCZiemeļkarolīnaSCDienvidkarolīnaTNTenesī
18 $ / stunda
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuZvanu centra pārstāvis

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

Atvērt
TruStage

Remote Contact Center Representative II – TruStage

TruStage
1001 – 5000 Darbinieki
ApdrošināšanaFinansesFintech
USAmerikas Savienotās Valstis
46 800 $ – 63 300 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuZvanu centra pārstāvis

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

Atvērt