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TruStage
TruStage
1.001 – 5.000 Angajați
AsigurăriFinanțeFintech
TruStage activează în domeniile asigurărilor, finanțelor și tehnologiei financiare, oferind soluții care ajută persoanele și companiile să gestioneze riscurile și să ia decizii financiare informate. Oferta sa include asigurări de viață, auto, locuință, proprietăți și afaceri, precum și produse de investiții, cum ar fi anuitățile și serviciile de administrare a averii. TruStage dezvoltă, de asemenea, tehnologii axate pe conformitate și facilitarea comerțului electronic, reunind protecția financiară, sprijinul pentru investiții și instrumentele digitale în cadrul aceleiași organizații.
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Locurile de muncă ale companiei

Remote Contact Center Representative II – TruStage

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

USStatele Unite ale Americii
46.800 $ – 63.300 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Handle a high volume of inbound calls about TruStage Life and AD&D products.
  • Resolve customer issues promptly and professionally.
  • Explain policy provisions to customers.
  • Interpret financial and non-financial information.
  • Check the status of transactions and policy or certificate changes.
  • Answer questions and help customers make policy changes.
  • Identify leads for sales representatives.
  • Handle colleagues’ calls through the Help Line.
  • Train and coach colleagues one-on-one or in small groups.
  • Record customer interactions accurately for compliance and future reference.
  • Meet or exceed targets for efficiency, quality, attendance, schedule adherence, and cross-sales.

Cerințe

  • High school diploma or equivalent work experience.
  • Demonstrated customer service skills, including building rapport and resolving issues.
  • Strong verbal and written communication skills.
  • Strong active listening skills.
  • Critical thinking and problem-solving skills.
  • Ability to navigate multiple systems, platforms, and applications.
  • Ability to learn new software and technology quickly.
  • Willingness and ability to learn company tools, software, and processes.
  • Ability to attend required training and apply what is learned on the job.
  • Ability to manage several tasks while maintaining service quality and attention to detail.
  • Adaptability to changes in processes, tools, and customer expectations.
  • Resume required with application.

Beneficii

  • Annual incentive or bonus plan may be available.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee assistance program.
  • Life insurance.
  • Disability plans.
  • Parental leave.
  • Paid time off.
  • 401(k) plan.
  • Tuition reimbursement.
  • Flexible workplace and work-life balance.
  • Career growth opportunities.
  • Retirement assistance.
  • Flexibility to work in a preferred location.
  • Technology and other tools to support hybrid work.

Locuri de muncă similare

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RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant call center

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