Remote Contact Center Agent – Legal Services
Recruit WASupport U.S. consumers by phone, chat, and text, connecting them with appropriate legal services for Walker Advertising.
खोलें
H&R Block अमेरिका स्थित एक वित्तीय सेवा कंपनी है, जो कर तैयारी, लेखांकन और उपभोक्ताओं तथा छोटे व्यवसायों के लिए संबंधित समाधानों पर केंद्रित है। 1955 में स्थापित यह कंपनी कर दाखिल करने और कर पेशेवरों की सहायता के लिए खुदरा कर कार्यालयों, फ्रैंचाइज़ संचालन और डिजिटल प्लेटफ़ॉर्म को एक साथ लाती है। इसके अतिरिक्त, यह छोटे व्यवसायों के लिए बहीखाता और पेरोल सेवाएँ, रिफंड अग्रिम तथा प्रीपेड कार्ड जैसी सेवाएँ भी प्रदान करती है। इसका कार्य वित्त, व्यवसाय-से-उपभोक्ता और व्यवसाय-से-व्यवसाय सेवाओं तक फैला है, जिसमें टीमें व्यक्तिगत और ऑनलाइन ग्राहक अनुभवों का समर्थन करती हैं।
Lead Software Engineer, Dynamics 365 Contact Center (Remote, Missouri)
Lead the engineering of H&R Block’s Dynamics 365 contact center and customer service solutions. Work across Power Platform, Azure, .NET, and enterprise integrations.
संयुक्त राज्य
मिसौरी$1,17,700 – $1,88,300 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधिविवरण
- Lead architecture and delivery for Dynamics 365 Contact Center implementations.
- Design complete customer service solutions with Dynamics 365, Power Platform, Azure, and Microsoft Teams.
- Set engineering standards, coding practices, and architecture patterns.
- Produce technical specifications, solution diagrams, and integration plans.
- Mentor and advise engineers, analysts, and consultants on technical work.
- Assess Microsoft capabilities such as Copilot, AI agents, automation, and new contact center features.
- Review solution architecture, code, configurations, and deployment plans.
- Develop custom apps, plugins, workflows, integrations, and automations with Power Platform and .NET.
- Resolve and support complex, high-impact issues across systems, teams, and technologies.
आवश्यकताएँ
- Bachelor’s degree in a related discipline, or equivalent education and relevant work experience combined.
- At least seven years of software engineering experience.
- At least five years implementing Microsoft Dynamics 365 solutions.
- At least three years leading technical teams, projects, or enterprise platform implementations.
- Experience with Dynamics 365 Contact Center or Dynamics Customer Service is preferred.
- Experience with Power Apps Component Framework (PCF) is preferred.
- Experience using AI-assisted development tools is preferred.
लाभ
- Medical and prescription coverage for eligible associates and dependents.
- Access to H&R Block’s 401(k) retirement savings plan.
- Employee assistance program.
- Virtual fitness center programs.
- Associate discount program.
- Business travel accident insurance.
- Tax preparation benefit for associates.
- Competitive compensation.
- Comprehensive benefits package.
- Support for life at work and beyond.
- Ongoing learning opportunities.
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