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H&R Block
H&R Block
B2BB2CFinance
H&R Block is a U.S.-based financial services company focused on tax preparation, accounting, and related consumer and small-business solutions. Founded in 1955, the company combines retail tax offices, franchise operations, and digital platforms to support tax filing and tax professionals, along with services such as small-business bookkeeping and payroll, refund advances, and prepaid cards. Its work spans finance, business-to-consumer, and business-to-business services, with teams supporting both in-person and online customer experiences.
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Lead Software Engineer, Dynamics 365 Contact Center (Remote, Missouri)

Lead the engineering of H&R Block’s Dynamics 365 contact center and customer service solutions. Work across Power Platform, Azure, .NET, and enterprise integrations.

USUnited StatesMOMissouri
$117,700 – $188,300 / year
RemoteFull-timeSeniorEnglish RequiredCall Center Representative
.NETAzure

Description

  • Lead architecture and delivery for Dynamics 365 Contact Center implementations.
  • Design complete customer service solutions with Dynamics 365, Power Platform, Azure, and Microsoft Teams.
  • Set engineering standards, coding practices, and architecture patterns.
  • Produce technical specifications, solution diagrams, and integration plans.
  • Mentor and advise engineers, analysts, and consultants on technical work.
  • Assess Microsoft capabilities such as Copilot, AI agents, automation, and new contact center features.
  • Review solution architecture, code, configurations, and deployment plans.
  • Develop custom apps, plugins, workflows, integrations, and automations with Power Platform and .NET.
  • Resolve and support complex, high-impact issues across systems, teams, and technologies.

Requirements

  • Bachelor’s degree in a related discipline, or equivalent education and relevant work experience combined.
  • At least seven years of software engineering experience.
  • At least five years implementing Microsoft Dynamics 365 solutions.
  • At least three years leading technical teams, projects, or enterprise platform implementations.
  • Experience with Dynamics 365 Contact Center or Dynamics Customer Service is preferred.
  • Experience with Power Apps Component Framework (PCF) is preferred.
  • Experience using AI-assisted development tools is preferred.

Benefits

  • Medical and prescription coverage for eligible associates and dependents.
  • Access to H&R Block’s 401(k) retirement savings plan.
  • Employee assistance program.
  • Virtual fitness center programs.
  • Associate discount program.
  • Business travel accident insurance.
  • Tax preparation benefit for associates.
  • Competitive compensation.
  • Comprehensive benefits package.
  • Support for life at work and beyond.
  • Ongoing learning opportunities.

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