Salesforce Data 360 Technical Architect
VXForwardDesign Data 360 architecture, integrations, and Agentforce grounding layers for VXForward clients. Deliver enterprise technology solutions across data ingestion, identity resolution, and AI.
Open
Lifepoint Health® is a diversified healthcare delivery network focused on improving health outcomes across the communities it serves. Founded in 1999, the organization supports care across the healthcare continuum through community hospitals, rehabilitation hospitals, behavioral health hospitals, and other care sites. Its work brings together patients, clinicians, communities, and healthcare partners around patient safety, clinical quality, broader access, and collaborative approaches to care.
Call Center Manager, Patient Access
Lead patient engagement teams in Lifepoint Health’s Access Point division, improving call quality, team productivity, training, and access to care.
United States$75,000 – $85,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCall Center RepresentativeDescription
- Lead call center associates who speak with patients by phone.
- Train, monitor, mentor, and support associates with call handling and troubleshooting.
- Handle escalated calls professionally and model effective service.
- Help develop training resources and resolve process issues.
- Meet daily team quality and productivity goals.
- Oversee the team’s daily activities.
- Onboard new employees and prepare them to work independently.
- Track productivity measures, including wait times and abandonment rates.
- Resolve problems and complaints, including escalated calls.
- Share solutions, successes, and opportunities for improvement.
- Monitor calls and conduct coaching, training, disciplinary actions, and reviews.
- Keep employee tools and reference materials accessible, accurate, and current.
- Track attendance, daily statistics, paid time off, and sick time.
- Maintain, review, and update department policies and procedures.
Requirements
- Must live in the United States.
- Bachelor’s degree.
- At least 3 years of management experience, including hiring, training, coaching, and discipline.
- At least 3 years of call or contact center management experience focused on inbound and outbound call programs.
- Healthcare imaging scheduling experience preferred.
- Available Monday through Friday, 8 a.m. to 5 p.m.; hours may change based on business needs.
Benefits
- 401(k)
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Employee Assistance Program
- Remote work arrangement
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