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Lifepoint Health®
Lifepoint Health®
1.001 – 5.000 Angajați
Asistență medicalăBiotehnologieProduse farmaceutice
Lifepoint Health® este o rețea diversificată de furnizare a serviciilor medicale, axată pe îmbunătățirea rezultatelor de sănătate în comunitățile pe care le deservește. Fondată în 1999, organizația sprijină acordarea îngrijirilor de-a lungul întregului continuum medical prin spitale comunitare, spitale de recuperare, spitale de sănătate comportamentală și alte unități de îngrijire. Activitatea sa reunește pacienți, cadre medicale, comunități și parteneri din domeniul sănătății în jurul siguranței pacienților, calității clinice, accesului extins și abordărilor colaborative ale îngrijirii.
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Locurile de muncă ale companiei

Call Center Manager, Patient Access

Lead patient engagement teams in Lifepoint Health’s Access Point division, improving call quality, team productivity, training, and access to care.

USStatele Unite ale Americii
75.000 $ – 85.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Lead call center associates who speak with patients by phone.
  • Train, monitor, mentor, and support associates with call handling and troubleshooting.
  • Handle escalated calls professionally and model effective service.
  • Help develop training resources and resolve process issues.
  • Meet daily team quality and productivity goals.
  • Oversee the team’s daily activities.
  • Onboard new employees and prepare them to work independently.
  • Track productivity measures, including wait times and abandonment rates.
  • Resolve problems and complaints, including escalated calls.
  • Share solutions, successes, and opportunities for improvement.
  • Monitor calls and conduct coaching, training, disciplinary actions, and reviews.
  • Keep employee tools and reference materials accessible, accurate, and current.
  • Track attendance, daily statistics, paid time off, and sick time.
  • Maintain, review, and update department policies and procedures.

Cerințe

  • Must live in the United States.
  • Bachelor’s degree.
  • At least 3 years of management experience, including hiring, training, coaching, and discipline.
  • At least 3 years of call or contact center management experience focused on inbound and outbound call programs.
  • Healthcare imaging scheduling experience preferred.
  • Available Monday through Friday, 8 a.m. to 5 p.m.; hours may change based on business needs.

Beneficii

  • 401(k)
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Employee Assistance Program
  • Remote work arrangement

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