Lifepoint Health®
Lifepoint Health®
Lifepoint Health® — өзі қызмет көрсететін қауымдастықтардағы денсаулық нәтижелерін жақсартуға бағытталған, денсаулық сақтау қызметтерін ұсынатын әртараптандырылған желі. 1999 жылы құрылған ұйым қауымдық ауруханалар, оңалту ауруханалары, мінез-құлық денсаулығы ауруханалары және басқа да медициналық көмек көрсету орындары арқылы денсаулық сақтаудың барлық буынындағы көмекті қолдайды. Оның қызметі пациент қауіпсіздігі, клиникалық сапа, медициналық көмекке кеңірек қолжетімділік және бірлескен көмек көрсету тәсілдері төңірегінде пациенттерді, клиницистерді, қауымдастықтарды және денсаулық сақтау саласындағы серіктестерді біріктіреді.

Call Center Manager, Patient Access

Lead patient engagement teams in Lifepoint Health’s Access Point division, improving call quality, team productivity, training, and access to care.

Сипаттама

  • Lead call center associates who speak with patients by phone.
  • Train, monitor, mentor, and support associates with call handling and troubleshooting.
  • Handle escalated calls professionally and model effective service.
  • Help develop training resources and resolve process issues.
  • Meet daily team quality and productivity goals.
  • Oversee the team’s daily activities.
  • Onboard new employees and prepare them to work independently.
  • Track productivity measures, including wait times and abandonment rates.
  • Resolve problems and complaints, including escalated calls.
  • Share solutions, successes, and opportunities for improvement.
  • Monitor calls and conduct coaching, training, disciplinary actions, and reviews.
  • Keep employee tools and reference materials accessible, accurate, and current.
  • Track attendance, daily statistics, paid time off, and sick time.
  • Maintain, review, and update department policies and procedures.

Талаптар

  • Must live in the United States.
  • Bachelor’s degree.
  • At least 3 years of management experience, including hiring, training, coaching, and discipline.
  • At least 3 years of call or contact center management experience focused on inbound and outbound call programs.
  • Healthcare imaging scheduling experience preferred.
  • Available Monday through Friday, 8 a.m. to 5 p.m.; hours may change based on business needs.

Артықшылықтар

  • 401(k)
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Employee Assistance Program
  • Remote work arrangement

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