Lifepoint Health®
Lifepoint Health®
Lifepoint Health® एक विविधीकृत स्वास्थ्य सेवा नेटवर्क है, जिसका ध्यान उन समुदायों में स्वास्थ्य परिणामों को बेहतर बनाने पर है, जहाँ यह सेवाएँ प्रदान करता है। 1999 में स्थापित यह संगठन सामुदायिक अस्पतालों, पुनर्वास अस्पतालों, व्यवहारिक स्वास्थ्य अस्पतालों और अन्य स्वास्थ्य सेवा केंद्रों के माध्यम से स्वास्थ्य सेवा की पूरी श्रृंखला में देखभाल का समर्थन करता है। इसका कार्य रोगी सुरक्षा, नैदानिक गुणवत्ता, व्यापक पहुँच और देखभाल के लिए सहयोगात्मक दृष्टिकोण के माध्यम से रोगियों, चिकित्सकों, समुदायों और स्वास्थ्य सेवा साझेदारों को साथ लाता है।

Call Center Manager, Patient Access

Lead patient engagement teams in Lifepoint Health’s Access Point division, improving call quality, team productivity, training, and access to care.

विवरण

  • Lead call center associates who speak with patients by phone.
  • Train, monitor, mentor, and support associates with call handling and troubleshooting.
  • Handle escalated calls professionally and model effective service.
  • Help develop training resources and resolve process issues.
  • Meet daily team quality and productivity goals.
  • Oversee the team’s daily activities.
  • Onboard new employees and prepare them to work independently.
  • Track productivity measures, including wait times and abandonment rates.
  • Resolve problems and complaints, including escalated calls.
  • Share solutions, successes, and opportunities for improvement.
  • Monitor calls and conduct coaching, training, disciplinary actions, and reviews.
  • Keep employee tools and reference materials accessible, accurate, and current.
  • Track attendance, daily statistics, paid time off, and sick time.
  • Maintain, review, and update department policies and procedures.

आवश्यकताएँ

  • Must live in the United States.
  • Bachelor’s degree.
  • At least 3 years of management experience, including hiring, training, coaching, and discipline.
  • At least 3 years of call or contact center management experience focused on inbound and outbound call programs.
  • Healthcare imaging scheduling experience preferred.
  • Available Monday through Friday, 8 a.m. to 5 p.m.; hours may change based on business needs.

लाभ

  • 401(k)
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Employee Assistance Program
  • Remote work arrangement

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