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Lifepoint Health®
Lifepoint Health®
1 001 – 5 000 Darbuotojai
BiotechnologijaFarmacijos produktaiSveikatos priežiūra
„Lifepoint Health®“ yra įvairiapusis sveikatos priežiūros paslaugų tinklas, daugiausia dėmesio skiriantis bendruomenių, kurioms teikia paslaugas, sveikatos rezultatų gerinimui. 1999 m. įkurta organizacija teikia pagalbą visoje sveikatos priežiūros grandinėje per bendruomenės ligonines, reabilitacijos ligonines, elgesio sveikatos ligonines ir kitas sveikatos priežiūros įstaigas. Jos veikla suburia pacientus, gydytojus, bendruomenes ir sveikatos priežiūros partnerius, siekiant pacientų saugumo, klinikinės kokybės, platesnės prieigos prie paslaugų ir bendradarbiavimu grindžiamų priežiūros sprendimų.
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Call Center Manager, Patient Access

Lead patient engagement teams in Lifepoint Health’s Access Point division, improving call quality, team productivity, training, and access to care.

USJungtinės Valstijos
75 000 $ – 85 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSkambučių centro atstovas

Aprašymas

  • Lead call center associates who speak with patients by phone.
  • Train, monitor, mentor, and support associates with call handling and troubleshooting.
  • Handle escalated calls professionally and model effective service.
  • Help develop training resources and resolve process issues.
  • Meet daily team quality and productivity goals.
  • Oversee the team’s daily activities.
  • Onboard new employees and prepare them to work independently.
  • Track productivity measures, including wait times and abandonment rates.
  • Resolve problems and complaints, including escalated calls.
  • Share solutions, successes, and opportunities for improvement.
  • Monitor calls and conduct coaching, training, disciplinary actions, and reviews.
  • Keep employee tools and reference materials accessible, accurate, and current.
  • Track attendance, daily statistics, paid time off, and sick time.
  • Maintain, review, and update department policies and procedures.

Reikalavimai

  • Must live in the United States.
  • Bachelor’s degree.
  • At least 3 years of management experience, including hiring, training, coaching, and discipline.
  • At least 3 years of call or contact center management experience focused on inbound and outbound call programs.
  • Healthcare imaging scheduling experience preferred.
  • Available Monday through Friday, 8 a.m. to 5 p.m.; hours may change based on business needs.

Privalumai

  • 401(k)
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Employee Assistance Program
  • Remote work arrangement

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