CNO Financial Group provides life, health insurance, and annuity products to individuals and businesses through subsidiaries including Bankers Life and Colonial Penn Life Insurance Company. Its work centers on insurance and financial services, with a nationwide presence. The company’s workforce spans customer-facing insurance operations and corporate functions, making its career opportunities relevant to people interested in serving customers and supporting financial products.
Business Analyst, Sales Technology
Improve CNO Financial Group’s enterprise licensing systems through requirements analysis, testing, reporting, process improvement, and automation.
Aprašymas
- Lead analysis for enterprise licensing projects, defining requirements, process flows, and expected outcomes.
- Plan and carry out testing, from test cases and user acceptance through regression and post-launch verification.
- Track defects and follow them through resolution.
- Provide enterprise licensing expertise during project planning, testing, implementation, and issue resolution.
- Review processes, systems, and operational data to uncover service gaps, recurring problems, manual tasks, control needs, and automation opportunities.
- Work with technology teams and sales stakeholders to evaluate system impacts and recommend workable solutions.
- Create operational and ad hoc reports using data from Business Objects and other reporting sources.
- Review implemented changes to confirm they achieve their intended results.
- Keep project and testing records accurate and up to date.
- Apply approved AI and business tools to make analysis, reporting, and workflows more efficient.
Reikalavimai
- Bachelor’s degree in business administration, computer science, information systems, or operations, or eight years of related work experience.
- At least three years of experience in business analysis, insurance operations, licensing, process improvement, or testing, including requirements gathering, data analysis, reporting, and stakeholder collaboration.
- Strong grasp of business analysis methods, including eliciting requirements, process analysis, user stories, acceptance criteria, documentation, and impact assessment.
- Working knowledge of software testing and quality assurance, including test planning, user acceptance and regression testing, defect management, and validation of results.
- Knowledge of insurance agent licensing, appointments, onboarding, renewals, assignments, hierarchy maintenance, and terminations, or the ability to develop this expertise quickly.
- Strong analytical, critical-thinking, research, root-cause analysis, and problem-solving skills.
- Excellent written and verbal communication, facilitation, and presentation skills.
- Able to work independently, manage competing priorities, maintain detailed records, and deliver accurate, high-quality work.
- Advanced Microsoft Excel skills, including pivot tables, data analysis and validation, lookups, and organizing and interpreting large datasets.
- Experience with Business Objects or a comparable reporting platform.
- Visa sponsorship is not available.
- Able to work Central or Eastern Time hours.
- Must perform all work within the United States.
Privalumai
- Medical, dental, and vision insurance.
- Performance-based bonus or sales incentive.
- 401(k) plan with company match.
- Short- and long-term disability insurance.
- Paid time off and 10 company holidays.
- Paid parental leave.
- Company-paid life insurance.
- Mental and financial well-being resources.
- Flexible work environment.
- Fully remote work from any location in the United States.
- Occasional travel to corporate offices may be required.
- Access to corporate offices for associates living within 60 miles of Carmel, Indiana; Chicago, Illinois; or Orlando, Florida.