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Lifepoint Health®
Lifepoint Health®
1001 – 5000 Zaposleni
BiotehnologijaFarmacevtski izdelkiZdravstveno varstvo
Lifepoint Health® je raznolika mreža za zagotavljanje zdravstvene oskrbe, ki si prizadeva izboljšati zdravstvene izide v skupnostih, katerim služi. Organizacija, ustanovljena leta 1999, podpira oskrbo na celotnem področju zdravstvenega varstva prek lokalnih bolnišnic, rehabilitacijskih bolnišnic, bolnišnic za duševno zdravje in drugih mest oskrbe. Njeno delo povezuje paciente, klinične strokovnjake, skupnosti in zdravstvene partnerje pri prizadevanjih za varnost pacientov, klinično kakovost, širšo dostopnost ter sodelovalne pristope k oskrbi.
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Delovna mesta v podjetju

Call Center Manager, Patient Access

Lead patient engagement teams in Lifepoint Health’s Access Point division, improving call quality, team productivity, training, and access to care.

USZdružene države Amerike
75.000 $ – 85.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPredstavnik klicnega centra

Opis

  • Lead call center associates who speak with patients by phone.
  • Train, monitor, mentor, and support associates with call handling and troubleshooting.
  • Handle escalated calls professionally and model effective service.
  • Help develop training resources and resolve process issues.
  • Meet daily team quality and productivity goals.
  • Oversee the team’s daily activities.
  • Onboard new employees and prepare them to work independently.
  • Track productivity measures, including wait times and abandonment rates.
  • Resolve problems and complaints, including escalated calls.
  • Share solutions, successes, and opportunities for improvement.
  • Monitor calls and conduct coaching, training, disciplinary actions, and reviews.
  • Keep employee tools and reference materials accessible, accurate, and current.
  • Track attendance, daily statistics, paid time off, and sick time.
  • Maintain, review, and update department policies and procedures.

Zahteve

  • Must live in the United States.
  • Bachelor’s degree.
  • At least 3 years of management experience, including hiring, training, coaching, and discipline.
  • At least 3 years of call or contact center management experience focused on inbound and outbound call programs.
  • Healthcare imaging scheduling experience preferred.
  • Available Monday through Friday, 8 a.m. to 5 p.m.; hours may change based on business needs.

Ugodnosti

  • 401(k)
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Employee Assistance Program
  • Remote work arrangement

Sorodna delovna mesta

State Collection Service, Inc.

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LogistikaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMisisipiMOMisuriMTMontanaNVNevadaNMNova MehikaNCSeverna KarolinaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasWIWisconsinNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

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State Collection Service, Inc.

Remote Healthcare Call Center Supervisor

State Collection Service, Inc.
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LogistikaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMisisipiMOMisuriMTMontanaNVNevadaNMNova MehikaNCSeverna KarolinaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasWIWisconsinNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

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ConferenceDirect
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LogistikaPotovanjaSvetovanje
USZdružene države AmerikeCAKalifornijaFLFloridaILIllinoisMAMassachusettsMIMichiganNENebraskaNVNevadaNJNew JerseyNCSeverna KarolinaOHOhioSCJužna KarolinaTXTeksasVAVirginijaWAWashington
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HibridnoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam

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