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State Collection Service, Inc.
State Collection Service, Inc.
501 – 1000 Zaposleni
LogistikaSvetovanjeZdravstveno varstvo
State Collection Service, Inc. works with healthcare providers to manage patient accounts and improve revenue-cycle operations. Its services include early-out business office support, bad-debt placement, and insurance follow-up. The company combines artificial intelligence with staff expertise to handle receivables while keeping patient interactions considerate. For job seekers, this is a healthcare receivables and account-management organization with work centered on provider support and patient engagement.
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Delovna mesta v podjetju

Remote Healthcare Call Center Supervisor

Lead a remote team of healthcare billing customer service representatives at State Collection Service. Oversee performance, compliance, training, escalations, and client relations.

USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMisisipiMOMisuriMTMontanaNVNevadaNMNova MehikaNCSeverna KarolinaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasWIWisconsinNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

Opis

  • Oversee the performance, daily workflow, and service standards of Extended Business Office customer service representatives.
  • Coach and train team members and department staff.
  • Resolve escalated patient and client concerns.
  • Maintain service quality and regulatory compliance.
  • Oversee schedules, attendance, staffing, personnel matters, and discipline.
  • Provide supervisory coverage for department staff.
  • Keep department training materials current.
  • Communicate policy, protocol, and other updates to relevant employees.
  • Recommend and implement ways to improve team and department performance.
  • Screen and interview candidates for department roles.
  • Prepare and conduct formal employee performance reviews.
  • Handle reporting and administrative duties.
  • Lead or attend meetings about team and department matters.
  • Make and receive escalated client calls to resolve billing and payment concerns.
  • Ensure correspondence is accurate, timely, and handled according to protocol.
  • Maintain internal and external compliance records and personnel incident logs.
  • Respond to client information requests and concerns.
  • Complete assigned work and special projects.
  • Help resolve client concerns and instances of nonconformity.
  • Follow FDCPA, FCRA, HIPAA, applicable laws, the ACA Code of Ethics, and company policies.
  • Support department staff as needed.
  • Ensure staff meet company quality, compliance, and client-specific standards.
  • Use company and client information systems to deliver results.

Zahteve

  • At least two years as a team lead or supervisor in a call center or customer service role involving daily public contact.
  • Knowledge of or experience with medical terminology, patient billing, health insurance, or healthcare administration.
  • Experience overseeing staff, including performance management, personnel or disciplinary matters, hiring, scheduling, and coaching or training.
  • Computer proficiency with Microsoft Word, Excel, PowerPoint, Outlook, internet use, and keyboarding.
  • Ability to accurately enter and update information in company and client systems within required timelines.
  • Experience with Artiva HealthCare or FACS is a plus.
  • Ability to work effectively in a fast-paced environment with deadlines.
  • Strong organizational skills.
  • Ability to manage multiple tasks at once.
  • Clear, effective written and verbal communication.
  • Commitment to customer service and deliverables.
  • Strong attention to detail.
  • Remote employees must live in the United States and in one of these states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.
  • Employment offers depend on successful completion of all post-offer processing.

Ugodnosti

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) with employer match
  • Health savings account and flexible spending accounts
  • Paid time off
  • Seven paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Independence Day, and Labor Day
  • Family-friendly events
  • Wellness programs and gym reimbursement
  • Necessary equipment and technical support provided