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State Collection Service, Inc.
State Collection Service, Inc.
501 – 1.000 Angajați
Asistență medicalăConsultanțăLogistică
State Collection Service, Inc. colaborează cu furnizori de servicii medicale pentru gestionarea conturilor pacienților și îmbunătățirea operațiunilor ciclului de venituri. Serviciile sale includ asistență administrativă în etapa timpurie, plasarea creanțelor neperformante și urmărirea cererilor de despăgubire către asiguratori. Compania combină inteligența artificială cu expertiza angajaților pentru a gestiona creanțele, păstrând o abordare atentă în interacțiunile cu pacienții. Pentru persoanele aflate în căutarea unui loc de muncă, este o organizație de gestionare a creanțelor din domeniul sănătății și a conturilor, axată pe sprijinirea furnizorilor și interacțiunea cu pacienții.
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Remote Healthcare Call Center Supervisor

Lead a remote team of healthcare billing customer service representatives at State Collection Service. Oversee performance, compliance, training, escalations, and client relations.

USStatele Unite ale AmericiiALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNVNevadaNMNew MexicoNCCarolina de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudTNTennesseeTXTexasWIWisconsinRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Oversee the performance, daily workflow, and service standards of Extended Business Office customer service representatives.
  • Coach and train team members and department staff.
  • Resolve escalated patient and client concerns.
  • Maintain service quality and regulatory compliance.
  • Oversee schedules, attendance, staffing, personnel matters, and discipline.
  • Provide supervisory coverage for department staff.
  • Keep department training materials current.
  • Communicate policy, protocol, and other updates to relevant employees.
  • Recommend and implement ways to improve team and department performance.
  • Screen and interview candidates for department roles.
  • Prepare and conduct formal employee performance reviews.
  • Handle reporting and administrative duties.
  • Lead or attend meetings about team and department matters.
  • Make and receive escalated client calls to resolve billing and payment concerns.
  • Ensure correspondence is accurate, timely, and handled according to protocol.
  • Maintain internal and external compliance records and personnel incident logs.
  • Respond to client information requests and concerns.
  • Complete assigned work and special projects.
  • Help resolve client concerns and instances of nonconformity.
  • Follow FDCPA, FCRA, HIPAA, applicable laws, the ACA Code of Ethics, and company policies.
  • Support department staff as needed.
  • Ensure staff meet company quality, compliance, and client-specific standards.
  • Use company and client information systems to deliver results.

Cerințe

  • At least two years as a team lead or supervisor in a call center or customer service role involving daily public contact.
  • Knowledge of or experience with medical terminology, patient billing, health insurance, or healthcare administration.
  • Experience overseeing staff, including performance management, personnel or disciplinary matters, hiring, scheduling, and coaching or training.
  • Computer proficiency with Microsoft Word, Excel, PowerPoint, Outlook, internet use, and keyboarding.
  • Ability to accurately enter and update information in company and client systems within required timelines.
  • Experience with Artiva HealthCare or FACS is a plus.
  • Ability to work effectively in a fast-paced environment with deadlines.
  • Strong organizational skills.
  • Ability to manage multiple tasks at once.
  • Clear, effective written and verbal communication.
  • Commitment to customer service and deliverables.
  • Strong attention to detail.
  • Remote employees must live in the United States and in one of these states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.
  • Employment offers depend on successful completion of all post-offer processing.

Beneficii

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) with employer match
  • Health savings account and flexible spending accounts
  • Paid time off
  • Seven paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Independence Day, and Labor Day
  • Family-friendly events
  • Wellness programs and gym reimbursement
  • Necessary equipment and technical support provided