Twilio provides cloud communications infrastructure that helps developers and businesses build customer engagement features directly into their applications. Its APIs support voice, text messaging, chat, video, and email, giving organizations access to multiple communication channels through software rather than separate systems. Founded in 2008, Twilio operates in the API and B2B technology sectors and has a global presence with a workforce of approximately 5,001–10,000 employees. The company’s careers profile is relevant to candidates interested in developer platforms, communications technology, and enterprise software.
Senior Presales Architect, Twilio APIs (Singapore)
Design scalable Twilio API solutions for enterprise prospects. Lead technical discovery, demonstrations, prototypes, and proofs of concept for customer engagement strategies.
Description
- Design scalable customer engagement solutions with Twilio’s API platform to secure technical wins.
- Advise strategic enterprise prospects on technical solutions.
- Translate complex business challenges into architectures built with Twilio communication APIs.
- Lead technical discovery with sales teams and turn business requirements into Twilio solutions.
- Build secure, scalable, resilient workflows with Twilio SMS, Voice, Video, and Flex APIs.
- Create and deliver technical demonstrations, prototypes, and proofs of concept.
- Resolve technical risks and objections involving security, compliance, integration patterns, and architecture best practices.
- Share market feedback, feature requests, and emerging trends with product and engineering teams.
Requirements
- Bring at least five years of experience in presales, sales engineering, or solutions architecture, ideally in CCaaS, CPaaS, or enterprise SaaS.
- Demonstrate proficiency in a mainstream programming language such as Node.js, Python, Java, or C#.
- Have practical experience integrating and troubleshooting REST APIs.
- Communicate and present effectively.
- Explain complex cloud architecture, web security, and enterprise integration topics to technical stakeholders and nontechnical executives.
- Be prepared for approximately 50% travel.
- Have a bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical industry experience; a degree is desired.
Benefits
- Competitive pay
- Generous time off
- Ample parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Remote-first work
- Support for employee volunteering and donation efforts