
Contact Center Solutions Configuration Professional II
BCD TravelConfigure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.


Configure Genesys Cloud IVR, routing, deployments, and contact center integrations. Support BCD Travel’s digital travel services and global client operations.

Handle inbound calls about truck breakdowns, maintenance scheduling, and service inquiries for Ryder customers. Coordinate repairs, follow up on vehicle status, and support consistent customer service in a 24/7 operation.

Handle inbound calls from TruStage Life and AD&D insurance customers, resolving policy questions and documenting interactions. Identify sales leads while supporting customers with policy information and changes.

Support CarePoint Response’s behavioral health crisis system by assessing callers, coordinating referrals, and connecting people with recovery services.

Lead the engineering of H&R Block’s Dynamics 365 contact center and customer service solutions. Work across Power Platform, Azure, .NET, and enterprise integrations.