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BNY
BNY
Sponsor pentru viza H1BFinanțeFintechServicii bancare
BNY este o companie globală de servicii financiare axată pe administrarea, transferul și protejarea investițiilor. Cu active de peste 50 de trilioane de dolari aflate sub supravegherea sa și o istorie de 240 de ani, BNY sprijină companii, comunități și persoane fizice prin soluții de investiții și servicii financiare. Portofoliul său de clienți include peste 90% dintre companiile Fortune 100 și aproape toate primele 100 de bănci din lume, creând oportunități pentru profesioniștii din domeniul financiar, fintech, bancar și al tehnologiilor conexe.
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Vice President of Client Service Management

BNY is seeking a Vice President to manage Archer client relationships across its managed account solutions platform. The role focuses on service delivery, retention, issue resolution, and strategic growth.

USStatele Unite ale AmericiiPAPennsylvania
69.000 $ – 206.000 $ / an
HibridNormă întreagăLiderLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Act as the main contact for assigned clients and manage daily relationships
  • Serve as a trusted advisor and advocate while strengthening client partnerships
  • Handle complex client issues and escalations with internal teams
  • Create and deliver client service strategies that support retention, satisfaction, and growth
  • Lead client meetings, service reviews, and regular communications
  • Coordinate client initiatives among internal and external stakeholders
  • Learn each client’s business to uncover service, adoption, and strategic growth opportunities
  • Oversee client master agreements and service inventories
  • Help align stakeholders on service levels, deliverables, and best practices
  • Track trends and introduce improvements to strengthen client experience and service delivery
  • Prepare client-facing materials, including performance reports and service documentation
  • Share expertise, assist colleagues, and represent the organization with clients and industry audiences
  • Contribute to the evolution of the client service model, governance practices, service commitments, and SLA enhancements

Cerințe

  • Bachelor’s degree in finance, business administration, accounting, or a related discipline, or an equivalent combination of education and experience
  • Typically requires 8–10 years of relevant experience in client relationship management, account management, client service, or a comparable externally facing role
  • Broader industry experience is strongly preferred
  • Experience handling complex client issues and coordinating resolutions across cross-functional teams
  • Demonstrated ability to build lasting client partnerships and collaborate with senior stakeholders
  • Exposure to C-suite relationships is an advantage
  • Experience supporting strategic initiatives, projects of varying scale, service reviews, and continuous improvement programs
  • Strong client and account relationship management skills
  • Excellent problem-solving and issue-resolution abilities
  • Strong written and verbal communication skills
  • Ability to influence stakeholders and coordinate work across multifunctional teams
  • Highly organized, dependable, and able to prioritize competing tasks and manage time effectively
  • Commercial awareness and strategic thinking
  • Ability to work effectively both collaboratively and independently with minimal supervision
  • Willingness to travel approximately 10% to 20%

Beneficii

  • Competitive compensation
  • Wellbeing programs
  • Flexible global resources and tools
  • Generous paid leave, including paid volunteer time
  • 401(k) plan
  • Company-sponsored medical insurance
  • Company-sponsored dental insurance
  • Company-sponsored vision insurance
  • Basic life insurance for employees and eligible dependents
  • Vacation and sick time
  • Eligibility for an annual discretionary incentive award

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