Crocs Store Manager, IOI City Mall
Crocs, Inc.
Lead Crocs store operations, sales, customer service, and team development at IOI City Mall in Putrajaya. Oversee visual presentation, inventory, point-of-sale processes, and daily performance.
Open
BNY is a global financial services company focused on managing, moving, and safeguarding investments. With more than $50 trillion in assets under oversight and a 240-year history, BNY supports businesses, communities, and individuals through investment and financial solutions. Its client base includes more than 90% of Fortune 100 companies and nearly all of the world’s top 100 banks, creating opportunities for professionals working across finance, fintech, banking, and related technology.
Vice President of Client Service Management
BNY is seeking a Vice President to manage Archer client relationships across its managed account solutions platform. The role focuses on service delivery, retention, issue resolution, and strategic growth.
Description
- Act as the main contact for assigned clients and manage daily relationships
- Serve as a trusted advisor and advocate while strengthening client partnerships
- Handle complex client issues and escalations with internal teams
- Create and deliver client service strategies that support retention, satisfaction, and growth
- Lead client meetings, service reviews, and regular communications
- Coordinate client initiatives among internal and external stakeholders
- Learn each client’s business to uncover service, adoption, and strategic growth opportunities
- Oversee client master agreements and service inventories
- Help align stakeholders on service levels, deliverables, and best practices
- Track trends and introduce improvements to strengthen client experience and service delivery
- Prepare client-facing materials, including performance reports and service documentation
- Share expertise, assist colleagues, and represent the organization with clients and industry audiences
- Contribute to the evolution of the client service model, governance practices, service commitments, and SLA enhancements
Requirements
- Bachelor’s degree in finance, business administration, accounting, or a related discipline, or an equivalent combination of education and experience
- Typically requires 8–10 years of relevant experience in client relationship management, account management, client service, or a comparable externally facing role
- Broader industry experience is strongly preferred
- Experience handling complex client issues and coordinating resolutions across cross-functional teams
- Demonstrated ability to build lasting client partnerships and collaborate with senior stakeholders
- Exposure to C-suite relationships is an advantage
- Experience supporting strategic initiatives, projects of varying scale, service reviews, and continuous improvement programs
- Strong client and account relationship management skills
- Excellent problem-solving and issue-resolution abilities
- Strong written and verbal communication skills
- Ability to influence stakeholders and coordinate work across multifunctional teams
- Highly organized, dependable, and able to prioritize competing tasks and manage time effectively
- Commercial awareness and strategic thinking
- Ability to work effectively both collaboratively and independently with minimal supervision
- Willingness to travel approximately 10% to 20%
Benefits
- Competitive compensation
- Wellbeing programs
- Flexible global resources and tools
- Generous paid leave, including paid volunteer time
- 401(k) plan
- Company-sponsored medical insurance
- Company-sponsored dental insurance
- Company-sponsored vision insurance
- Basic life insurance for employees and eligible dependents
- Vacation and sick time
- Eligibility for an annual discretionary incentive award
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