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Crocs, Inc.
Crocs, Inc.
5,001 – 10,000 Employees
Food & BeverageHealthcareHospitality
Crocs, Inc. is an American footwear company known for its lightweight foam clogs and comfort-focused casual shoes. Its product range includes footwear for adults and children, such as sandals, slippers, boots, and customizable styles enhanced with Jibbitz™ charms. The company serves everyday consumers as well as professionals in settings where practical, easy-to-wear footwear is valued, including healthcare and hospitality. Job seekers can explore opportunities with a global footwear brand spanning product design, retail, operations, marketing, technology, and corporate functions.
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Crocs Store Manager, IOI City Mall

Lead Crocs store operations, sales, customer service, and team development at IOI City Mall in Putrajaya. Oversee visual presentation, inventory, point-of-sale processes, and daily performance.

MYMalaysiaOn-siteFull-timeMiddleSeniorEnglish RequiredManager

Description

  • Lead the store team each day to provide an exceptional customer experience.
  • Grow sales through strong service, visual merchandising, and team development.
  • Deliver customer service in line with the C.H.A.R.M. service model.
  • Guide the team to meet or exceed sales, customer service, and C.H.A.R.M. performance targets.
  • Review company reports and apply analytical thinking to spot opportunities and inform decisions.
  • Oversee visual merchandising, product flow, replenishment, and store operating standards.
  • Build a welcoming, inclusive workplace that supports internal growth and develops external talent networks.
  • Coordinate and delegate work, set priorities, meet deadlines, and follow up effectively.
  • Support daily store operations, including point-of-sale management, replenishment, pricing and markdowns, loyalty programs, cleanliness, and recovery standards.
  • Follow asset protection policies and procedures for loss prevention, inventory control, and compliance.

Requirements

  • STPM, A Level, Diploma, Advanced Diploma, or higher qualification preferred.
  • At least five years of overall retail experience; previous Store Manager experience is preferred.
  • Demonstrated leadership ability and enthusiasm for challenging, empowering, and motivating teams to achieve results.
  • Professional working proficiency in English; proficiency in additional languages is an advantage.
  • Strong written and verbal communication skills.
  • Availability for rotating shifts, including nights, Saturdays, Sundays, and public holidays.
  • Intermediate proficiency with Microsoft Word, PowerPoint, Excel, and email.
  • Ability to use a retail point-of-sale system.
  • Motivation to succeed in a fast-paced, high-growth retail environment.

Benefits

  • Work and grow alongside experienced colleagues and industry partners.
  • Flexible onsite schedule based on the Resident work persona, five days per week.
  • Equal opportunity workplace with a diverse and inclusive environment.

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