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D-EDGE Hospitality Solutions este o companie de tehnologie pentru industria ospitalității și software ca serviciu, care deservește hoteluri de la proprietăți independente până la lanțuri internaționale. Platforma sa conectată reunește gestionarea rezervărilor, distribuția prin canale, motoare de rezervare, integrări cu sistemele hoteliere și de management al veniturilor, conectivitatea pentru plăți, analiza inteligentă a datelor, servicii pentru site-uri web și SEO, metacăutare și marketing digital, CRM, gestionarea reputației, aplicații pentru oaspeți și instrumente pentru operațiunile hoteliere. Compania se concentrează pe sprijinirea hotelierilor în gestionarea distribuției, consolidarea rezervărilor directe și luarea unor decizii mai bine fundamentate privind veniturile, prin integrări deschise, asistență multilingvă și gestionarea dedicată a conturilor.
Technical Support Specialist - Barcelona Hybrid | D-EDGE
Provide technical support for D-EDGE cloud hospitality products used by more than 18,000 hotels. Resolve client issues, guide users, and escalate complex cases when needed.
Descriere
- Proactively create and own customer cases in Salesforce
- Investigate and resolve customer and internal issues promptly
- Deliver professional, tailored support for D-EDGE products
- Help clients build product knowledge, confidence, and independence
- Handle customer complaints related to the product suite
- Diagnose product problems, identify root causes, and explain appropriate solutions
- Gather necessary details and escalate unresolved cases to higher support tiers
- Train, mentor, and shadow junior team members
- Act as the initial contact for clients facing technical problems
- Provide first-level technical support and resolve incidents
- Join the weekend support rotation for a few weekends each year
Cerințe
- Native or fluent French and English language skills
- Strong customer relationship skills
- Excellent verbal and written communication
- Ability to collaborate closely with colleagues
- Strong ability to manage multiple tasks
- Technical proficiency with relevant computer applications
- Ability to respond calmly and effectively during emergencies
- Experience in B2B technology or hospitality is advantageous
- Knowledge of hospitality, GDS, or OTA environments is advantageous
- Proficiency with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous
- Background in support, training, or teaching is advantageous
- Willingness to join the weekend support rotation
- Professional references will be requested
Beneficii
- Weekend support rotation requiring only a few weekends each year
- Commitment to equal employment opportunity
- Opportunities to develop support, training, and teaching skills
- Collaboration with a global team serving more than 18,000 hotels worldwide
- Opportunities to train, mentor, and shadow junior colleagues
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