D-EDGE Hospitality Solutions
D-EDGE Hospitality Solutions
501 – 1 000 Қызметкерлер
B2BSaaSҚонақжайлылық
D-EDGE Hospitality Solutions — жекелеген қонақүйлерден бастап халықаралық желілерге дейінгі қонақүйлерге қызмет көрсететін қонақжайлылық технологиялары және SaaS компаниясы. Оның өзара байланысқан платформасы броньдарды басқаруды, тарату арналарын, броньдау жүйелерін, қонақүй мен кірісті басқару жүйелерімен интеграцияны, төлем жүйелеріне қосылуды, деректер аналитикасын, веб-сайт және SEO қызметтерін, метаіздеу мен цифрлық маркетингті, CRM жүйесін, беделді басқаруды, қонақтарға арналған қолданбаларды және қонақүй операцияларын басқару құралдарын біріктіреді. Компания ашық интеграциялар, көптілді қолдау және жеке аккаунт-менеджмент арқылы қонақүй иелеріне таратуды басқаруға, тікелей броньдарды арттыруға және кіріс бойынша неғұрлым негізделген шешімдер қабылдауға көмектесуге бағытталған.

Technical Support Specialist - Barcelona Hybrid | D-EDGE

Provide technical support for D-EDGE cloud hospitality products used by more than 18,000 hotels. Resolve client issues, guide users, and escalate complex cases when needed.

Сипаттама

  • Proactively create and own customer cases in Salesforce
  • Investigate and resolve customer and internal issues promptly
  • Deliver professional, tailored support for D-EDGE products
  • Help clients build product knowledge, confidence, and independence
  • Handle customer complaints related to the product suite
  • Diagnose product problems, identify root causes, and explain appropriate solutions
  • Gather necessary details and escalate unresolved cases to higher support tiers
  • Train, mentor, and shadow junior team members
  • Act as the initial contact for clients facing technical problems
  • Provide first-level technical support and resolve incidents
  • Join the weekend support rotation for a few weekends each year

Талаптар

  • Native or fluent French and English language skills
  • Strong customer relationship skills
  • Excellent verbal and written communication
  • Ability to collaborate closely with colleagues
  • Strong ability to manage multiple tasks
  • Technical proficiency with relevant computer applications
  • Ability to respond calmly and effectively during emergencies
  • Experience in B2B technology or hospitality is advantageous
  • Knowledge of hospitality, GDS, or OTA environments is advantageous
  • Proficiency with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous
  • Background in support, training, or teaching is advantageous
  • Willingness to join the weekend support rotation
  • Professional references will be requested

Артықшылықтар

  • Weekend support rotation requiring only a few weekends each year
  • Commitment to equal employment opportunity
  • Opportunities to develop support, training, and teaching skills
  • Collaboration with a global team serving more than 18,000 hotels worldwide
  • Opportunities to train, mentor, and shadow junior colleagues

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